Customised Contact Form - not displaying all fields

[MJL]

Please help - I have created a contact form and set it as the default
using Form admin. In design view my form looks perfect but once
accessed as default I lose fields or pages default to an old "layout".

I have tried to nut this out but cannot find any info as to why. Your
help would be greatly appreciated.

BTW - I am definately a novice.

MJL

 

[Sue Mosher [MVP-Outlook]]

Where did you publish the form? Does "an old layout" mean an earlier version of the same form or the built-in default contact form?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Jourdain Smith]

Hi Sue

thanks for your assistance - my apologies for the delay in getting back
to you I have been off-site.

I undertook the following to publish:

Tools, Forms, Publish Form As, then selected heading Contacts – called
it a name and the selected Publish. I then went through and set up the
contact form as a template using the Formsadmin file.

A new template I published saved appropriately but when I emailed it to
a colleague the details on one of the tabs went blank and only a text
box and a frame appears which was not from a previously saved template.
(I thought it may be defauling to an older version)

The first time I setup contact template as the default was when it
actually removed a whole tab when it saved as the default – when I did a
trial run of converting excel data into outlook the tab disappeared so
then I renamed template (which had no missing information/tabs) and
another tab disappeared. Also another tabs information I saved from a
previous day appeared and deleted my current alterations to this third
tab.

I look forward to your assistance.

Jourdain



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[Sue Mosher [MVP-Outlook]]

Did you colleague also perform the same publishing and registry substitution steps?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[MJL]

Did you colleague also perform the same publishing and registry substitution steps?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[MJL]

Hi Sue -yes we both followed the same process. We attempted it several
times and got thesame result each time. MJL.

 

[MJL]

Hi Sue -yes we both followed the same process. We attempted it several
times and got thesame result each time. MJL.

Sue - do you have any ideas at this stage?

 

[Sue Mosher [MVP-Outlook]]

The only scenarios I know where things seem to fall apart like this are those where the form is too complex or trying to store too much data.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

I'm afraid not, but let me ask some more people about this.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue - do you have any ideas at this stage?

You're checking permissions in ESM? Any chance she's a member of a group that's denied access to that folder? What Outlook version?