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Message: [QUOTE="Shauna Kelly, post: 5730599"] Hi Nikki What you're experiencing can be very frustrating. I've always found that this problem occurs because I have inadvertently saved my customization in the wrong file. I'd try this: - Exit Word, and use Windows Explorer to re-name Normal.dot to, say, Nikki's Old Normal.dot - Start Word (in the knowledge that anything you'd saved in normal.dot will now *not* be showing) - File > New and create a template. Save it somewhere, but (for the moment) not in the Word Startup folder - Keep that template open while you make your customizations. For each customization, at Tools > Customization, make sure the "Save In" box refers to your template. Save when you're finished and close the template. - Check out the effect of your template by creating a new document based on your template. When that document is open, you should see your customizations. When you're working on any other document, you should not see your customizations. So you now know that the customizations are saved in the right file. - Now, exit Word. Move your template to the Word Startup folder, so that it will load each time you start Word. - Assuming everything's still all OK, you can either use Tools > Templates and Add-ins to move customizations from Nikki's Old Normal.dot to the new one that Word will have created. Or, exit Word and use Windows Explorer to delete any new normal.dot Word created and re-name Nikki's Old Normal.dot back to normal.dot. You'll need to clean up whatever customizations you inadvertently saved there. By the way, if this were me, I'd replace the existing Bullet and Numbering buttons with buttons that do something useful, like apply the List Bullet and List Number styles, and give them the company colours! Hope this helps. Shauna Kelly. Microsoft MVP. [URL]http://www.shaunakelly.com/word[/URL] [/QUOTE]

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