Customize menu does not stick

[Bob]

If I move a button to a new position on the tool bar or add a button to my
tool bar using the customize menu option, the button is gone when I restart
outlook 2007. Yes I have admin rights. This happened in my previous version
of 2002 also. Thanks.

 

[Brian Tillman [MVP - Outlook]]

If I move a button to a new position on the tool bar or add a button to my
tool bar using the customize menu option, the button is gone when I
restart
outlook 2007. Yes I have admin rights. This happened in my previous
version
of 2002 also. Thanks.

This is an indication that Outlook isn't cloing properly when you believe
you've closed it. The customization isn't being written out properly at
rundown. Use the Processes tab of Task Manager to see if Outlook actually
closes. Write back with the results.

 

[bob]

It closes out from the processes list after about 5 seconds.

 

[Brian Tillman [MVP - Outlook]]

It closes out from the processes list after about 5 seconds.

Just to make sure, this is the OUTLOOK.EXE process on the Process tab and
not "Microsoft Outlook" on the Applications tab, correct?

 

[bob]

Correct.

Just to make sure, this is the OUTLOOK.EXE process on the Process tab and
not "Microsoft Outlook" on the Applications tab, correct?

 

[Brian Tillman [MVP - Outlook]]

Correct.

Does this also happen if you start Outlook is safe mode? Do you have any
other add-in toolbars, like PDFMaker?

 

[Pastor Ed]

Brian, I'm having the same symptoms as Bob did. I've carefully followed this
thread. In both full and safe modes Outlook 2007 loses the cusomizations to
the menus I make and it closes completely, i.e., the OUTLOOK.EXE is removed
form the Processes list.

Pressing on, Ed

 

[Brian Tillman [MVP - Outlook]]

Brian, I'm having the same symptoms as Bob did. I've carefully followed
this
thread. In both full and safe modes Outlook 2007 loses the cusomizations
to
the menus I make and it closes completely, i.e., the OUTLOOK.EXE is
removed
form the Processes list.

Does it happen if you create a new mail profle and PST?

 

[Pastor Ed]

Yes. I created new profile & PST, then modified the menu arrangement and
altered on menu. Then I closed Outlook. When I reopened it, the menu changes
were gone.

:
Does it happen if you create a new mail profle and PST?

 

[Brian Tillman [MVP - Outlook]]

Yes. I created new profile & PST, then modified the menu arrangement and
altered on menu. Then I closed Outlook. When I reopened it, the menu
changes
were gone.

Try deleting the (usually hidden) file
%AppData%\Microsoft\Outlook\outcmd.dat and trying again.

 

[Pastor Ed]

This worked for me.. Thanks, Brian. Hope Bob gets back to this one day.