customized form for a public folder (OL2003/Exchange 2003)

[Roland Schoen]

Hello to all,

i've a question regarding a customized form in a public folder.

In the public folder i receive incoming e-mails. It should be possible if a
user replies to a mail in this folder, that a customized form must be used to
reply on mails, impact to this folder.

Is this generally possible? Or do i have to use 3rd party tools?

 

[Sue Mosher [MVP-Outlook]]

It's a bit complicated. I presume that you don't want to create and install add-in on each user's machine to add this functionality. To do it at the form level, you must create one custom form (Form A) with another form (Form R) set as the form used for Form A's Reply and Reply to All actions on Form A's (Actions) page. (A and R actually can be the same form. What is critical is the settings for the actions.) Form R must be published in the Organizational Forms library.

The other requiried component is a mechanism to convert all items entering the public folder so that they have as their MessageClass the published Form A. This is generally done not with Outlook code but with an Exchange event sink or a third-party tool.

 

[Roland Schoen]

Hi Sue,

yes you said it. It isnt's so easy as it looks like but trough a lot of
reading the last day, i got some new cognitionas and different kind of
resolution methods.

Anyway.... to install a add-in on all clients is one method to solve my
issue. I'm not disclined of this method, if the add-in is some kind of
freeware. Also i haven't to much clients, wich must use this feature. So
what's the name of this add-in? I've also foud a 3rd Party tool from Lucatec
(http://www.lucatec.net/mask/index-en.shtml) wich i want to test. This tool
isn't freeware, what a pity! But a license doesn't cost to much. So i think i
can statisfy my business manager to buy this tool if the other methods are
not the best.

To use the centralized solution is also a good way i think, because i am a
fan of centralzed solutions. I searched about some HowTo's to do it but i
couldn't find anyone on the internet. Have you got some link's for me? That
would be nice.

Yesterday i installed the latest service packs on our exchange (SP1 + SP2)
and i set also the registry key 'Incoming defaults to IPM.Note' described in
KB 817809 (Update to permit the caching of incoming SMTP messages as IPM.Note
- http://support.microsoft.com/?scid=kb;en-us;817809). Because i don't liked
it if a received mail, is published as IPM.Post in a public folder. So this
step is already done, during receiving the mail.

For wich solution i deceide at least, depends on wich is the best on to
increase our workflow.

--
regards from Germany
Schoen, Roland
---------------------------
[Systemadministrator]

It's a bit complicated. I presume that you don't want to create and install add-in on each user's machine to add this functionality. To do it at the form level, you must create one custom form (Form A) with another form (Form R) set as the form used for Form A's Reply and Reply to All actions on Form A's (Actions) page. (A and R actually can be the same form. What is critical is the settings for the actions.) Form R must be published in the Organizational Forms library.

The other requiried component is a mechanism to convert all items entering the public folder so that they have as their MessageClass the published Form A. This is generally done not with Outlook code but with an Exchange event sink or a third-party tool.

 

[Sue Mosher [MVP-Outlook]]

You would have to create or purchase the add-in. I don't know of any freeware tool.

For a server solution, see http://www.ivasoft.biz/cmclasspf.shtml. If you want to develop your own, Exchange server development docs start at http://msdn.microsoft.com/exchange/ with discussions in the microsoft.public.exchange.development newsgroup or on the Web at http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=838&SiteID=17


--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

Hi Sue,

yes you said it. It isnt's so easy as it looks like but trough a lot of
reading the last day, i got some new cognitionas and different kind of
resolution methods.

Anyway.... to install a add-in on all clients is one method to solve my
issue. I'm not disclined of this method, if the add-in is some kind of
freeware. Also i haven't to much clients, wich must use this feature. So
what's the name of this add-in? I've also foud a 3rd Party tool from Lucatec
(http://www.lucatec.net/mask/index-en.shtml) wich i want to test. This tool
isn't freeware, what a pity! But a license doesn't cost to much. So i think i
can statisfy my business manager to buy this tool if the other methods are
not the best.

To use the centralized solution is also a good way i think, because i am a
fan of centralzed solutions. I searched about some HowTo's to do it but i
couldn't find anyone on the internet. Have you got some link's for me? That
would be nice.

Yesterday i installed the latest service packs on our exchange (SP1 + SP2)
and i set also the registry key 'Incoming defaults to IPM.Note' described in
KB 817809 (Update to permit the caching of incoming SMTP messages as IPM.Note
- http://support.microsoft.com/?scid=kb;en-us;817809). Because i don't liked
it if a received mail, is published as IPM.Post in a public folder. So this
step is already done, during receiving the mail.

For wich solution i deceide at least, depends on wich is the best on to
increase our workflow.

--
regards from Germany
Schoen, Roland
---------------------------
[Systemadministrator]

It's a bit complicated. I presume that you don't want to create and install add-in on each user's machine to add this functionality. To do it at the form level, you must create one custom form (Form A) with another form (Form R) set as the form used for Form A's Reply and Reply to All actions on Form A's (Actions) page. (A and R actually can be the same form. What is critical is the settings for the actions.) Form R must be published in the Organizational Forms library.

The other requiried component is a mechanism to convert all items entering the public folder so that they have as their MessageClass the published Form A. This is generally done not with Outlook code but with an Exchange event sink or a third-party tool.