customized toolbars disappeared

[Gina]

I created a template with macros and made customized toolbars to use them. I
distrubuted the template and it was working fine for a week. Yesterday a user
told me that he opened the document he created based on the template and the
toolbars were gone (they're not showing as available in View-Toolbars). What
happened?

We're using Word 2003 (we do not have Acrobat 7.0).

Sorry if this is a re-post. I thought I posted this yesterday, but can't
find the post today.

Thanks.

 

[Margie Mac]

Weird - sounds like the original normal.dot templates are loading again... is
it just one user? Wonder if he made changes to a doc that existed before
your template update - maybe if he then accidentally updated the normal.dot
again if the older version somehow kicked back in and loads when he boots up?

Guess you can't just rename normal.dot and reboot if you've rolled out your
toolbars another way?

 

[Charles Kenyon]

The document lost its link to your template. Tools > Templates and Add-Ins.
Reconnect it even if the correct template is shown. Make sure the box to
update styles is _not_ checked.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




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[Charles Kenyon]

The OP was talking about a custom document template that had a toolbar, not
normal.dot or another global template.

Copying normal.dot into existing systems is never the way to roll out
customizations. See http://addbalance.com/word/movetotemplate.htm for
step-by-step instructions on moving / sharing / copying / backing-up
customizations including AutoText, AutoCorrect, keyboard assignments,
toolbars, macros, etc.
--

Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




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This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

 

[Gina]

Problem solved. Thank you.

The document lost its link to your template. Tools > Templates and Add-Ins.
Reconnect it even if the correct template is shown. Make sure the box to
update styles is _not_ checked.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide




--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.