Cut and Paste with Office 2003

[Steven Hunter]

Hi,

Our users (and I.T manager) have been complaining about Cut and Paste
failing to work.

The issue is occuring on XP Pro (with and without SP2) and on Terminal
Server 2003 running Office 2003 SP1.

The issue appears without any warning and results in paste function not
working. Items can be cut or copied (and the context menu changes to reflect
this) but when paste is chosen (through keyboard, mouse or edit menus)
nothing is pasted.

The current fix is to reboot on local PC's, although occasionally re-logging
in fixes the problem. Terminal server users have to log in and out, yet
logging back onto the same server still works.

The time period for the issue to occur is variable and can happen multiple
times in one day or not for weeks. Some PC's never show this issue at all (me
for instance).

The software installed on the Terminal Servers and PC's including: eOne,
Homesite, Great Plains, Trend Anti-virus systems.

Thanks in advance

 

[Mary Sauer]

If I remember correctly this function is not turned on by default.
In the control panel, Administrative Tools, double-click services, right-click
ClipBook, properties.

 

[Steven Hunter]

Hi Mary,

This is happening outside of Terminal Server also. The service appears to
only deal with remote systems.

 

[Steven Hunter]

Hi,

This issue it STILL occuring even with the service on Automatic.

Any more help would be greatly appreciated.

Thanks,

Steve.

 

[beth.ashton]

Hi,

This issue it STILL occuring even with the service on Automatic.

Any more help would be greatly appreciated.

Thanks,

Steve.

 

[Steven Hunter]

Well, despite using this support board and calling MS tech support, I fixed
the problem myself.

Simply delete the profile as it appears that old versions of Office will
reside in the profile after upgrades and can possibly conflict. Either that
or there was just something unpleasant in there somewhere.