Data Loss

[JimBoone]

I'm just getting started with OneNote. Twice now, I've lost sections that
I've created and populated with pages. My actions common to both occurances
are:
1. Worked on the section and exited OneNote
2. Came back the next morning and section not found.
3. Section not found in backup, but I may have over written the backups
(don't know).

As you might expect, it is frustrating to lose work, especially since it was
all billable work. Since, in each case, I wasn't expecting this to occur, I
did not keep track of my steps. The notebooks I was working with are on a
network share. When I checked OneNote created the directories and
sub-directories, so I don't think it's a permission problem. (I'm admin on
the system).

Here are my questions:
1. Even if it was a sync problem, (sync interval 1 day), I would have
expected OneNote to use a local copy when I went back to it the next day.
Correct?

2. If I delete a section, I get an "Are you sure" message box, and I don't
remember getting one of those. Are there other ways to delet sections/pages?

3. Any clues?

 

[Ilya Koulchin]

If you open up the share with Windows explorer, do you see any .tmp
files in your notebooks?
Also, are you using any folder synchronization technologies on your
notebooks, such as Windows Offline Files, Foldershare, or anything else?
Finally, do you know what OS is running on the server, as well as on the
computer that OneNote is running on?

Ilya

 

[JimBoone]

Thanks for your reply.

Yes there is a .TMP file in the directory with the .one files.

I'm not using any synchronization other than OneNote.

The file server is a Buffalo TerraStation network attached storage. I think
it runs a Linux OS. My workstation is running Vista.

 

[Ilya Koulchin]

Yes there is a .TMP file in the directory with the .one files.

The file server is a Buffalo TerraStation network attached storage. I think
it runs a Linux OS. My workstation is running Vista.

There is a bug in the interaction between OneNote and certain NAS
devices. The result is that when OneNote runs the background file
optimization process, the .one files get renamed to .tmp files. If you
rename the .tmp back to .one, you should have all your data back.
Unfortunately, there is no workaround available at this time, so you'd
have to either store your notebooks on a different file server or you'd
need to fix up the .tmp files occasionally.

Ilya