Data Restoration

[Mike Mabry]

I recently had my hard disk crash and had to replace groove. I had a copy of
the groove data and restored it on my computer. When I re-intalled groove I
chose the custom option and pointed it to my old data but it produces an
error when I run the application. I only had my groove data on the one
computer. Does anyone know how I can restore my old groove data and have the
application recognize it? Thanks!

 

[pmg [MSFT]]

Mike,

Do you know what data was contained in your back up? It sounds like you may
be missing some data directories. Which version of Groove are you using?

pmg

 

[Mike Mabry]

Hi,

I was using version 3.1. The names of the files are long:
cp8s9vcbjqyhk248yqdcm3nx7h4g6ajadfeff72 and
rkamba25kp6z3xrqqsh6zpnsnz48a7nzs57mevi

These were not archive or backup files but actual copies of the live data
files within the accounts directory. When I point groove to these files I
get an error.

Thanks!

 

[pmg [MSFT]]

Mike,

Just to confirm, are these files or folders? It sounds like you might be
missing two more sets of folders from your back up -
...../Groove/system/temporary and .../Groove/system/permanent (location will
be a hidden folder in c:/documents and settings/ directory - in addition to
the two Groove/accounts/ folders I think you found.

If you can find all 3 sets of folders, you will want to just perform the
Groove 3.1 installation using standard folder locations and just do not
launch Groove.

Then, search for the folder .. /Groove/Accounts - there will be at least 1
folder in Accounts, remove that folder and replace it with your two folders
cp8s9vcbjqyhk248yqdcm3nx7h4g6ajadfeff72 and
rkamba25kp6z3xrqqsh6zpnsnz48a7nzs57mevi. You will then need to replace the
contents of ../Groove Networks/Groove/system/permanent and ../Groove
Networks/Groove/system/temporary with the contents from your back ups.

If you don't have all three sets, then unfortunately we cannot restore your
account.

Let me know what you find...

pmg