Database Completely Corrupt?

[maxjet0983]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hi,

my first post = my first major problem!

yesterday entourage started re-downloading all my mail again that was stored on my email server (run by another company). I contacted them and they said rebuild the database as it is not syncing with their service properly.

Did that and it made a new database and archived my old one as "Old Database1" in the Main Identity folder.

Now when I open Entourage it just crashes. No mail screen / nothing. Just bounces and crashes.

Tried making a new user account and then copying the database - still crashes.

Tried importing the emails into MacMail and it crashes.

Help please as its got around 3 years worth of work emails on it. I dont know what else to do.

 

[William Smith [MVP]]

yesterday entourage started re-downloading all my mail again that was
stored on my email server (run by another company). I contacted them
and they said rebuild the database as it is not syncing with their
service properly.

Did that and it made a new database and archived my old one as "Old
Database1" in the Main Identity folder.

Now when I open Entourage it just crashes. No mail screen / nothing.
Just bounces and crashes.

Tried making a new user account and then copying the database - still
crashes.

Tried importing the emails into MacMail and it crashes.

This is a common problem with POP accounts when the mail server itself
is reset.

POP messages are assigned a unique ID by the server, which Entourage
uses to determine whether or not it has already downloaded the message.
Sometimes, a reboot or a rebuild of your message store on the server
will reset those unique IDs. Entourage will then download what it thinks
are new messages.

Entourage did nothing wrong.

Not knowing what's happening with your new identity, I suggest you
return to your old identity and continue using it. Yes, you'll have
duplicates but, again, that's not Entourage causing the problem.

If possible, you might switch your account from POP to IMAP, which will
sync messages rather than download/delete messages.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[maxjet0983]

Hi Bill,

I cant open Entourage at all so there isnt a question of going into it to re-sync it etc.

My mail server is from a host company so how would i rebuild it?

 

[Diane Ross]

I cant open Entourage at all so there isnt a question of going into it to
re-sync it etc.

My mail server is from a host company so how would i rebuild it?

Hold Shift key down and see if Entourage will restart. If not, then move the
new Identity out of the Identities folder and revert to your original
Identity.

 

[maxjet0983]

There is no new identity. Held down the shift key but entourage still doesnt start. Crashes on opening.

 

[maxjet0983]

OK. Managed to get a new identity working. Backed up whatever databases i could find. Will now use entouraid to recover my emails into Mac Mail and then import them into Entourage.

Thanks