database daemon error - multiple regular recurrences

[incogenator]

greetings group. this is my first time posting a new post on this group
so i consider this to be pretty baffling as a problem. i usually am
able to troubleshoot most of my own software problems myself.

the problem:
- entourage (latest version - 2004 v11.3.2 - 061213) starts and
connects to my MS exchange server-based mailbox with no problems.
- i leave entourage on and go about my work and come back in about an
hour or so and find that i have an error window saying that "Entourage
Database Dameon has encountered an error and needs to close".
- important note (i think): these errors always come in PAIRS meaning i
get two of the same exact error windows at the same time notifying me
of the error and saying that they need to close.
- as soon as i click 'send' or 'don't send' (the report to MS), it
shuts down completely and RESTARTS entourage and i can continue on
without a hitch until it comes up again. no data seems to have been
lost but i can't be completely sure. i love exchange server for times
like this because whatever happens to my local data/machine, everything
is ok with my mailbox.
- im not sure if there is any corruption or otherwise going on as a
result of these frequent errors.


some background and fixes i have tried:
- i had moved my MS user data files to another location (away from the
'documents' folder) based on a how-to i read online. i think i put it
in the library/application support folder as some other users had done
with no problems. i also checked later to see if this was ok to do and
found that there was a MS support article somewhere on microsoft.com
that said this could be done and i could move the 'user data' folder
anywhere AS LONG as i put an alias in its place in the 'documents'
folder. i went ahead and did that (more here:
http://www.microsoft.com/mac/resour...icle=/mac/officex/ork/Configure_Entourage.xml)
- after encountering this problem, i uninstalled office and entourage
included and reinstalled with no luck.
- i tried moving all my 'user data' folder back to 'documents' but no
use there either.
- i have also rebuilt the database and got a clean bill of health from
the 'verification'.

BOTTOM LINE:
i'm stumped here. i printed out the debug data for this problem below
in case it helps anyone as i am not proficient in coding on the mac or
mac architecture.

any help would be appreciated.



Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-01-11 10:20:05 +0300
Application Name: Microsoft Database Daemon
Application Version: 11.3.2.061213
Module Name: unknown
Module Version: unknown
Module Offset: unknown
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x0113b770 in ( + 0x00000000)
# 2 0x010a9460 in ( + 0x00000000)
# 3 0x010a9090 in ( + 0x00000000)
# 4 0x010ab2a4 in ( + 0x00000000)
# 5 0x010ab264 in ( + 0x00000000)
# 6 0x010ab134 in ( + 0x00000000)
# 7 0x004876fc in ( + 0x00000000)
# 8 0x0116325c in (MCP RuntimeZ.DLL + 0x00001c4c)
# 9 0x01163c9c in (MCP RuntimeZ.DLL + 0x0000268c)
# 10 0x01163e6c in (MCP RuntimeZ.DLL + 0x0000285c)
# 11 0x90bef8f4 in _TerminateConnection + 0x0000017C (CarbonCore +
0x000688f4)
# 12 0x90bef5c0 in _ReleaseClosure + 0x00000188 (CarbonCore +
0x000685c0)
# 13 0x90bef408 in _TerminateApplication + 0x00000054 (CarbonCore +
0x00068408)
# 14 0x90014574 in ___cxa_finalize + 0x00000100 (libSystem.B.dylib +
0x00014574)
# 15 0x90014440 in _exit + 0x00000020 (libSystem.B.dylib + 0x00014440)
# 16 0x9184d168 in _ExitToShell + 0x00000010 (HIServices + 0x00012168)
# 17 0x00478dbc in ( + 0x00000000)
# 18 0x0047843c in ( + 0x00000000)
# 19 0x0047167c in ( + 0x00000000)
# 20 0x00476690 in ( + 0x00000000)
# 21 0x0040be04 in ( + 0x00000000)
# 22 0x90824100 in ___CFMessagePortPerform + 0x0000012C
(CoreFoundation + 0x0006a100)
# 23 0x907ea730 in ___CFRunLoopDoSource1 + 0x00000094 (CoreFoundation
+ 0x00030730)
# 24 0x907dce48 in ___CFRunLoopRun + 0x00000610 (CoreFoundation +
0x00022e48)
# 25 0x907dc478 in _CFRunLoopRunSpecific + 0x00000108 (CoreFoundation
+ 0x00022478)
# 26 0x9320873c in _RunCurrentEventLoopInMode + 0x00000104 (HIToolbox
+ 0x0000873c)
# 27 0x93207dd0 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox +
0x00007dd0)
# 28 0x9324cee0 in _AcquireNextEventInMode + 0x00000044 (HIToolbox +
0x0004cee0)
# 29 0x9324ccd0 in _RunApplicationEventLoop + 0x00000080 (HIToolbox +
0x0004ccd0)
# 30 0x0040b6fc in ( + 0x00000000)
# 31 0x0040b010 in ( + 0x00000000)
# 32 0x004b6450 in ( + 0x00000000)

PPC Thread State:
srr0: 0x0113b770 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000004 lr: 0x010a9460 ctr: 0x010a94b0 mq:0x00000000
r0: 0x00000004 r1: 0xbfffdd90 r2: 0x004e3000 r3:0x0032db60
r4: 0xbfffdeec r5: 0x00335840 r6: 0x00000004 r7:0x00000004
r8: 0x00000001 r9: 0xa0001fac r10: 0x00000003 r11:0x44022442
r12: 0x00000000 r13: 0x00000000 r14: 0x00000001 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0xbfffe450
r20: 0xa000447c r21: 0xa000447c r22: 0xa0001fac r23:0x00000000
r24: 0xa0001fac r25: 0x00000000 r26: 0x01850408 r27:0xbfffdeec
r28: 0x00000004 r29: 0x00000001 r30: 0x00335840 r31:0x00000004


Thread 1:

# 1 0x90040978 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00040978)
# 2 0x90040744 in _nanosleep + 0x00000184 (libSystem.B.dylib +
0x00040744)
# 3 0x9004056c in _sleep + 0x0000008C (libSystem.B.dylib +
0x0004056c)
# 4 0x005b715c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x005b6628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x005b6754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x005b7234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90040978 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90040744 ctr: 0x90040970 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x007ef3bf r3:0x0000012a
r4: 0x70f3d5eb r5: 0x0000012a r6: 0x00000000 r7:0x00000000
r8: 0x900408a8 r9: 0x00000000 r10: 0x90032024 r11:0xa0006c10
r12: 0x90040970 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c05d0 r25: 0xf0080b20 r26: 0xa00105d0 r27:0xa00105d0
r28: 0x0000012a r29: 0x70f3d5eb r30: 0xf0080b18 r31:0x900405d0


Loaded modules:

0: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
1: ShMem (11.2.4.060425 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
2: MCP RuntimeZ.DLL (11.3.2.061206 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.3.2.061206 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.3.2.061206 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: Unicode Encodings (2.0 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
6: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
7: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
8: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
9: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
10: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
11: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
12: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
13: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
14: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
15: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
16: libauto.dylib: /usr/lib/libauto.dylib
17: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
18: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
19: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
20: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
21: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
22: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
23: libz.1.dylib: /usr/lib/libz.1.dylib
24: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
25: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
26: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
27: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
28: libbsm.dylib: /usr/lib/libbsm.dylib
29: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
30: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
31: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
32: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
33: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
34: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
35: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
36: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
37: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
38: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
39: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
40: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
41: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
42: libcups.2.dylib: /usr/lib/libcups.2.dylib
43: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
44: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
45: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
46: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
47: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
48: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
49: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
50: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
51: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
52: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
53: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
54: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
55: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
56: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
57: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
58: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
59: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
60: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
61: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
62: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
63: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
64: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
65: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
66: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
67: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
68: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
69: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
70: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
71: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
72: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
73: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
74: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
75: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
76: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
77: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
78: libmx.A.dylib: /usr/lib/libmx.A.dylib
79: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
80: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
81: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.8 (Build 8L127)
CPU: G4 (7450), Number: 1, Speed: 1666 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1048
Screen: 1440 x 960, depth = 32, ltbr = 0, 0, 960, 1440

Microsoft Application Information:
Error Reporting UUID: 7A769A6A-7491-11DA-BA5A-0014512C7B10
Time from launch: 21 hours, 19 minutes, 0 seconds
Total errors on this client: 66

 

[Barry Wainwright [MVP]]

greetings group. this is my first time posting a new post on this group
so i consider this to be pretty baffling as a problem. i usually am
able to troubleshoot most of my own software problems myself.

the problem:
- entourage (latest version - 2004 v11.3.2 - 061213)

That is not the latest version - 11.3.3 (061214) is now available.

starts and
connects to my MS exchange server-based mailbox with no problems.
- i leave entourage on and go about my work and come back in about an
hour or so and find that i have an error window saying that "Entourage
Database Dameon has encountered an error and needs to close".
- important note (i think): these errors always come in PAIRS meaning i
get two of the same exact error windows at the same time notifying me
of the error and saying that they need to close.
- as soon as i click 'send' or 'don't send' (the report to MS), it
shuts down completely and RESTARTS entourage and i can continue on
without a hitch until it comes up again. no data seems to have been
lost but i can't be completely sure. i love exchange server for times
like this because whatever happens to my local data/machine, everything
is ok with my mailbox.
- im not sure if there is any corruption or otherwise going on as a
result of these frequent errors.


some background and fixes i have tried:
- i had moved my MS user data files to another location (away from the
'documents' folder) based on a how-to i read online. i think i put it
in the library/application support folder as some other users had done
with no problems. i also checked later to see if this was ok to do and
found that there was a MS support article somewhere on microsoft.com
that said this could be done and i could move the 'user data' folder
anywhere AS LONG as i put an alias in its place in the 'documents'
folder. i went ahead and did that (more here:
http://www.microsoft.com/mac/resources/resources.aspx?pid=resourcekits&rk=offi
cex&article=/mac/officex/ork/Configure_Entourage.xml)
- after encountering this problem, i uninstalled office and entourage
included and reinstalled with no luck.
- i tried moving all my 'user data' folder back to 'documents' but no
use there either.
- i have also rebuilt the database and got a clean bill of health from
the 'verification'.

BOTTOM LINE:
i'm stumped here. i printed out the debug data for this problem below
in case it helps anyone as i am not proficient in coding on the mac or
mac architecture.

any help would be appreciated.

First step would be to try rebuilding the database in case it is being
caused by corruption being encountere dby the daemon.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.

 

[maciac]

That is not the latest version - 11.3.3 (061214) is now available.


First step would be to try rebuilding the database in case it is being
caused by corruption being encountere dby the daemon.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.





--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
The Entourage User's WebLog has moved!
For hints, tips and troubleshooting go to <http://www.barryw.net/weblog/>

Try this for an off the wall solution. Insert you MacOSX install disk.
Find the "fonts folder" using <command> <F> or <find>, copy that" fonts
folder" to your dektop. Go to font book and create a new font set using
<+> in the bottom left corner. Select the new set and go to <add
fonts>, which is found in one of the pull down menus, (sorry, I'm using
a PC right now), Select the "fonts folder" which you copied to your
desktop. This will add the fonts to your system wich probably got
"buggered" during the Entourage or OS update. Let me know if it works.

 

[Diane Ross]

i leave entourage on and go about my work and come back in about an
hour or so and find that i have an error window saying that "Entourage
Database Dameon has encountered an error and needs to close".

If the rebuild did not fix the problem....

Make sure you have only one daemon in your Startup Items (located in System
Preferences --> Accounts). If you see more than one Microsoft Database
daemon, delete them all and let Entourage recreate a new one.

Next step...

Either remove Entourage preferences to test for corruption or test in a new
User. ~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

Seemingly unrelated is an Apple OS update. You might need to download the
combo updater from Apple and run it again rather than using Software Update.
Doing so overwrites potentially problem-causing files. Several users have
reported this fixed some odd problems they were having with Entourage.

<http://www.apple.com/support/downloads/>


If all else fails...

Run "Remove Office" located in the Office 2004 --> Additional Tools folder"
then apply the updates in this order:

11.3.0. (This update includes all of the improvements released in all
previous Office 2004 updates.)

11.3.3 Update

Download updates here: <http://www.microsoft.com/mac/downloads.aspx>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

Diane. Thanks for your help. My comments below:

Make sure you have only one daemon in your Startup Items (located in System
Preferences --> Accounts). If you see more than one Microsoft Database
daemon, delete them all and let Entourage recreate a new one.

I only have one and in fact saw your contribution regarding the same in
a seperate thread earlier.

Next step...

Either remove Entourage preferences to test for corruption or test in a new
User. ~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

I just deleted the above files and will update on whether it had an
impact.

Seemingly unrelated is an Apple OS update. You might need to download the
combo updater from Apple and run it again rather than using Software Update.
Doing so overwrites potentially problem-causing files. Several users have
reported this fixed some odd problems they were having with Entourage.

<http://www.apple.com/support/downloads/>

Is there a specific name or number for the mentioned Apple updater?

If all else fails...

Run "Remove Office" located in the Office 2004 --> Additional Tools folder"
then apply the updates in this order:

I had done this in the first couple of days I started having problems.
Very surprisingly it did not help that kept me wondering about what
else could be left.

A bit off topic: Entourage is a main reason I am considering upgrading
to an Intel Macbook Pro and running parallels to be able to run Outlook
XP for Windows alongside the rest of my well-behaved mac apps. I really
much prefer outlook and it server my needs very well.

Thanks again.

 

[Diane Ross]

Is there a specific name or number for the mentioned Apple updater?

Mac OS X 10.4.8 Combo Update (PPC)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat=1&pla
tform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>

One thing that I don't believe was mentioned is to test in a new User.
Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem.

Create a new User:

Choose Apple menu > System Preferences and click Accounts.
Click Add (+) and type the user's name.

I have a test user set up just for testing purposes. With "Fast User
Switching" it's easy to go back and forth.

A bit off topic: Entourage is a main reason I am considering upgrading
to an Intel Macbook Pro and running parallels to be able to run Outlook
XP for Windows alongside the rest of my well-behaved mac apps. I really
much prefer outlook and it server my needs very well.

I think you will be happy with Entourage when we get your problems fixed.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

Create a new User:

Choose Apple menu > System Preferences and click Accounts.
Click Add (+) and type the user's name.

I have a test user set up just for testing purposes. With "Fast User
Switching" it's easy to go back and forth.

======

the above worked but how do i get my main user account fixed? i
removed office completely and reinstalled (i even removed all prefs)
but still no use. what's the culprit?

 

[Diane Ross]

the above worked but how do i get my main user account fixed? i
removed office completely and reinstalled (i even removed all prefs)

Did you trash or rename the preferences? I know that an application is not
supposed to find things when moved, but I have seen occasions where it was
reading from something in the trash.

but still no use. what's the culprit?

Did you check your startup items in System Preferences? There should be only
1 Microsoft Database daemon. If you have more than one, delete all and let
Entourage create a new one when it launches.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

i could try deleting the trash after removing and before re-
installing. will let you know if that works.

also - could there be any loose files, temp folders, backups lying
around? how would i be able to do a truly clean sweep? i was thinking
of spotlighting 'entourage' and deleting anything that came up.

on a seemingly unrelated note: i keep getting 'opening application for
the first time' warnings quite frequently for applications where that
is not true. has anyone seen this on their mac too?

 

[Diane Ross]

i could try deleting the trash after removing and before re-
installing. will let you know if that works.

also - could there be any loose files, temp folders, backups lying
around? how would i be able to do a truly clean sweep? i was thinking
of spotlighting 'entourage' and deleting anything that came up.

on a seemingly unrelated note: i keep getting 'opening application for
the first time' warnings quite frequently for applications where that
is not true. has anyone seen this on their mac too?

"Remove Office" is supposed to remove all Microsoft Office files including
the invisible ones. Run it several times for good measure.

Since you are having other problems, I suggest re-apply the combo updater
from Apple. Doing so overwrites potentially problem-causing files.



Mac OS X 10.4.8 Combo Update
(PPC)
<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat
=1&platform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>



Mac OS X 10.4.8 Combo Update
(Intel)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11797&
cat=1&platform=osx&method=sa/MacOSXUpdCombo10.4.8Intel.dmg>




You might need to consider doing an Archive and Install of the OS.

<http://www.entourage.mvps.org/glossary/index.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

thanks diane. but you did not mention what i should do with the USER
DATA files that, i believe, mainly stores my specific information
including emails and attachments. again - i do not mind trashing these
as all my data is on the exchange server and can be retrieved again.

i have this nagging feeling that something in those user data folders
may be corrupt and causing the entourage problems.

regarding the combo updated, i will give it a try but shouldn't the
problems have been also happening in the new user account if it was OS
related?

 

[Diane Ross]

thanks diane. but you did not mention what i should do with the USER
DATA files that, i believe, mainly stores my specific information
including emails and attachments. again - i do not mind trashing these
as all my data is on the exchange server and can be retrieved again.

"Remove Office" does not remove your Microsoft User Data folder, but since
you have a backup I see no reason not to trash your current Identity.
HOWEVER, I would not recommend trashing until you are sure you can transfer
what you need back to your computer. Then trash it.

You can rename the Identity if the name presents a problem.

i have this nagging feeling that something in those user data folders
may be corrupt and causing the entourage problems.

Yes, but what about your other problems? Do the combo updater. It might not
fix everything, but it won't hurt and hopefully it will help with overall.

regarding the combo updated, i will give it a try but shouldn't the
problems have been also happening in the new user account if it was OS
related?

Yes. This points to your current user not just your Entourage Identity. You
might consider starting over with everything in a new User.

Just so we're clear....

A User is a term used by the Mac OS. The terms Identity and User are often
confused. Entourage stores your data in an Identity, and the Mac OS creates
Users. The Users folder resides at the root level of the startup disk and
contains the home folders for all user accounts on the computer.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

thanks. your points are pretty lucid and i understand the difference
between user and identity.

on a related note - does anyone know of good mac tuneup type programs
that can be used to analyze and fix any OS problems and
inconsistencies?

 

[incogenator]

OK - i finally seem to have resolved the problem even thought i
thought i had eliminated this as one of the culprits early in the
process. it seems my problem was that i had relocated the 'microsoft
user data' from the 'documents' folder to a different location on my
drive and used an alias to point there as directed by Microsoft KB
artible here -> http://support.microsoft.com/kb/268323 .

for some reason this seems to have been crashing my daemon on and on.
thinking about reasons, the only thing i can come up with is that
there may be different permission settings on my library folder where
i had moved the data to.

moving the data back to the original installed location has resolved
the entourage crash but the problem now is that i have the 'user data'
folder where i dont want it. i am using foldershare to sync across
computers and one of the folders i sync is 'documents' hence my reason
for removing unecessary folders from there (i use an exchange account
so my email syncs automatically with the server).

thanks for your help all - especially dianne. now i have created
another problem to solve

 

[Diane Ross]

for some reason this seems to have been crashing my daemon on and on.
thinking about reasons, the only thing i can come up with is that
there may be different permission settings on my library folder where
i had moved the data to.

moving the data back to the original installed location has resolved
the entourage crash but the problem now is that i have the 'user data'
folder where i dont want it. i am using foldershare to sync across
computers and one of the folders i sync is 'documents' hence my reason
for removing unecessary folders from there (i use an exchange account
so my email syncs automatically with the server).

Your Library folder should have the same permissions as your Documents
folder. They are both inside the User's folder. Did you move it elsewhere?

My two cents... It might take a bit longer to copy over your Microsoft User
Data folder in the foldershare, but you will have a second copy of your
data. You can never have too many backups.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

Your Library folder should have the same permissions as your Documents
folder. They are both inside the User's folder. Did you move it elsewhere?

i recall having some problems recently with permissions since i
separated the computer's administrator account from my user account
for security and safety reasons. i keep getting asked for the
administrator password whenever i want to install files in
'applications' , etc.

would you know about an accessible tool that does this easily? some
utility maybe that can ease the permission process? i find there are
too many permission levels and user groups for a personal OSX
installation.

My two cents... It might take a bit longer to copy over your Microsoft User
Data folder in the foldershare, but you will have a second copy of your
data. You can never have too many backups.

i thought the same thing actually but then, whenever the file changed
slightly as a result of exchange syncing, the huge database file may
be copied repeatedly throughout the day given its dynamic nature.

the other issue (and i just thought of this) is that two mac syncing
both their 'documents' folders would overlap possibly with their
database files if they both had entourage installed _and_ had the same
'identity' names (which i dont actually and lukily). this will cause
both identities to be synced in the same documents folder and
effectively duplicate most data. many things to consider but worth
thinking about.

thanks

 

[Diane Ross]

i recall having some problems recently with permissions since i
separated the computer's administrator account from my user account
for security and safety reasons. i keep getting asked for the
administrator password whenever i want to install files in
'applications' , etc.

would you know about an accessible tool that does this easily? some
utility maybe that can ease the permission process? i find there are
too many permission levels and user groups for a personal OSX
installation.

You should be able to set your user back to have admin privileges in System
Preferences.

i thought the same thing actually but then, whenever the file changed
slightly as a result of exchange syncing, the huge database file may
be copied repeatedly throughout the day given its dynamic nature.

How often does foldershare sync?

the other issue (and i just thought of this) is that two mac syncing
both their 'documents' folders would overlap possibly with their
database files if they both had entourage installed _and_ had the same
'identity' names (which i dont actually and lukily). this will cause
both identities to be synced in the same documents folder and
effectively duplicate most data. many things to consider but worth
thinking about.

Just make sure in your zeal to backup that you are making more work and
problems for yourself. I don't quite understand your logic in making your
User's folder a non-admin account. Good luck on getting your problems fixed.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[incogenator]

i have bad news. it seems that my problem did not go away after i set
my user level as 'administrator'. looks like i am back to step one.

any ideas would be helpful. the only solution - but not workable
really - is a new user account on my machine.