Database Menu Visio 2007 Vista 64

[Matt MacDonald]

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Barb Way]

Apparently this can occur with Visio 2003 on 64-bit Windows systems, and is
related to the way that Visio reads the Printer supported paper sizes. I
understood that there was a fix on the Vista side that should avoid it - so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Matt MacDonald]

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please note
that I am using Visio 2007, not 2003.

Thanks,
Matt

 

[Barb Way]

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

 

[Matt MacDonald]

I am running with admin permissions. Vista itself doesn't seem to have any
performance issues as a result of this. I tried running in safe mode and
that didn't help either. Visio has never worked as far as I know on this
computer for database authoring.

Thanks,
Matt

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

Apparently this can occur with Visio 2003 on 64-bit Windows systems, and is
related to the way that Visio reads the Printer supported paper sizes. I
understood that there was a fix on the Vista side that should avoid it - so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Barb Way]

Matt -

There was a problem earlier this year with a security update (947590
MS08-019: Description of the security bulletin for Visio 2007: April 8, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;947590), where
users received an error when trying to launch the Database Modeling
solution. Although you are seeing a different symptom (no DB menu at all),
it is worth trying a test using the hotfix recently released to address the
problem.

Check to see if you have that security update installed. If you've have it
installed, you can try removing it individually, and testing Visio for
results. If the behavior doesn't change, then at least we eliminated one
possibility. If the solution works when the update is removed, then can
you send me an email (barb.way AT microsoft DOT com) directly, so that I
can work on getting that update to you for a test?


Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

I am running with admin permissions. Vista itself doesn't seem to have any
performance issues as a result of this. I tried running in safe mode and
that didn't help either. Visio has never worked as far as I know on this
computer for database authoring.

Thanks,
Matt

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

Apparently this can occur with Visio 2003 on 64-bit Windows systems,

and

is
related to the way that Visio reads the Printer supported paper sizes.

I
understood that there was a fix on the Vista side that should avoid it

-

so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Barb Way]

Matt -

My apologies, I was still thinking that you had Visio 2003. Sorry about
the confusion.

Let's check other solutions which run add-ons :
Software and Database / UML Model
Business / Organization Chart
Maps and Floor Plans / Space Plan

Each of these adds some form of menu customization - see if they appear as
expected.

One thing that can cause issues with built-in solutions would be other 3rd
party add-ins that are combating the menu updates. Check to be sure that
add-ins are enabled, but that you don't have any non-Visio ones enabled.
If you want to disable an add-in, you will have to run Visio "As
Administrator", by the way.

Also - take a look at the Application event log after a clean launch of
Visio with attempt to create a new DB model diagram. Let me know what you
see listed there.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Matt -

There was a problem earlier this year with a security update (947590
MS08-019: Description of the security bulletin for Visio 2007: April 8, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;947590), where
users received an error when trying to launch the Database Modeling
solution. Although you are seeing a different symptom (no DB menu at all),
it is worth trying a test using the hotfix recently released to address the
problem.

Check to see if you have that security update installed. If you've have it
installed, you can try removing it individually, and testing Visio for
results. If the behavior doesn't change, then at least we eliminated one
possibility. If the solution works when the update is removed, then can
you send me an email (barb.way AT microsoft DOT com) directly, so that I
can work on getting that update to you for a test?


Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

I am running with admin permissions. Vista itself doesn't seem to have any
performance issues as a result of this. I tried running in safe mode and
that didn't help either. Visio has never worked as far as I know on this
computer for database authoring.

Thanks,
Matt

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

Apparently this can occur with Visio 2003 on 64-bit Windows systems,

and

is
related to the way that Visio reads the Printer supported paper sizes.

I
understood that there was a fix on the Vista side that should avoid it

-

so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Matt MacDonald]

Thanks Barb,
I tried all you suggestions, and when I finally got into the add-in menu
(which I'm pretty sure I wasn't able to get to before) I saw that there was a
"disable application addins" checkbox that was checked. After unchecking
this, I am able to use the db modeling again. I guess something we did must
have let me back into that menu. I'm not sure why that would have been
checked by default.

Thanks for all your help,
Matt

Matt -

My apologies, I was still thinking that you had Visio 2003. Sorry about
the confusion.

Let's check other solutions which run add-ons :
Software and Database / UML Model
Business / Organization Chart
Maps and Floor Plans / Space Plan

Each of these adds some form of menu customization - see if they appear as
expected.

One thing that can cause issues with built-in solutions would be other 3rd
party add-ins that are combating the menu updates. Check to be sure that
add-ins are enabled, but that you don't have any non-Visio ones enabled.
If you want to disable an add-in, you will have to run Visio "As
Administrator", by the way.

Also - take a look at the Application event log after a clean launch of
Visio with attempt to create a new DB model diagram. Let me know what you
see listed there.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Matt -

There was a problem earlier this year with a security update (947590
MS08-019: Description of the security bulletin for Visio 2007: April 8, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;947590), where
users received an error when trying to launch the Database Modeling
solution. Although you are seeing a different symptom (no DB menu at all),
it is worth trying a test using the hotfix recently released to address the
problem.

Check to see if you have that security update installed. If you've have it
installed, you can try removing it individually, and testing Visio for
results. If the behavior doesn't change, then at least we eliminated one
possibility. If the solution works when the update is removed, then can
you send me an email (barb.way AT microsoft DOT com) directly, so that I
can work on getting that update to you for a test?


Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

I am running with admin permissions. Vista itself doesn't seem to have any
performance issues as a result of this. I tried running in safe mode and
that didn't help either. Visio has never worked as far as I know on this
computer for database authoring.

Thanks,
Matt

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

Apparently this can occur with Visio 2003 on 64-bit Windows systems,

and

is
related to the way that Visio reads the Printer supported paper sizes.

I
understood that there was a fix on the Vista side that should avoid it

-

so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt

 

[Barb Way]

In support, we often use that setting to isolate the Visio core
functionality from any add-ins which may be causing problems, but I'm not
aware of any automatic actions which would turn it on. If you see it being
switched on again, try to track what occurred before the problem (something
like Visio crashing for other reasons, etc.).

I'm glad you are operating again!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Thanks Barb,
I tried all you suggestions, and when I finally got into the add-in menu
(which I'm pretty sure I wasn't able to get to before) I saw that there was
a
"disable application addins" checkbox that was checked. After unchecking
this, I am able to use the db modeling again. I guess something we did
must
have let me back into that menu. I'm not sure why that would have been
checked by default.

Thanks for all your help,
Matt

Matt -

My apologies, I was still thinking that you had Visio 2003. Sorry about
the confusion.

Let's check other solutions which run add-ons :
Software and Database / UML Model
Business / Organization Chart
Maps and Floor Plans / Space Plan

Each of these adds some form of menu customization - see if they appear as
expected.

One thing that can cause issues with built-in solutions would be other 3rd
party add-ins that are combating the menu updates. Check to be sure that
add-ins are enabled, but that you don't have any non-Visio ones enabled.
If you want to disable an add-in, you will have to run Visio "As
Administrator", by the way.

Also - take a look at the Application event log after a clean launch of
Visio with attempt to create a new DB model diagram. Let me know what you
see listed there.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Matt -

There was a problem earlier this year with a security update (947590
MS08-019: Description of the security bulletin for Visio 2007: April 8, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;947590), where
users received an error when trying to launch the Database Modeling
solution. Although you are seeing a different symptom (no DB menu at all),
it is worth trying a test using the hotfix recently released to address the
problem.

Check to see if you have that security update installed. If you've have it
installed, you can try removing it individually, and testing Visio for
results. If the behavior doesn't change, then at least we eliminated one
possibility. If the solution works when the update is removed, then can
you send me an email (barb.way AT microsoft DOT com) directly, so that I
can work on getting that update to you for a test?


Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

I am running with admin permissions. Vista itself doesn't seem to have any
performance issues as a result of this. I tried running in safe mode and
that didn't help either. Visio has never worked as far as I know on this
computer for database authoring.

Thanks,
Matt

This affects both version of Visio, because the core issue is in the
Windows code, unfortunately. I checked further on the possibility of an
update, and it appears there is not a fix released to completely fix this,
if you are hitting the issue. Has your system ever worked since installing
Visio?

Do you see Visio hang? Or just the Database menu missing? Are you running
under an account with Administrative permissions? If not, try using the
Administrator account.

Also, try running Visio in Safe Mode - hold the CTRL key while launching
Visio, and respond Yes when prompted if you want to run in Safe Mode.

If that still fails, then try booting Vista in Safe Mode and test again.

Let me know if any of those work.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Unfortunately, this work around doesn't seem to be working. I have SP1
installed with the latest updates and am still having the issue. Please
note
that I am using Visio 2007, not 2003.

Thanks,
Matt

Apparently this can occur with Visio 2003 on 64-bit Windows systems,

and

is
related to the way that Visio reads the Printer supported paper

sizes. it

-

so
you might want to check that you are running Vista SP1 with the latest
updates.

Here is a work around that will help you avoid the problem:

1) new blank drawing
2) File | Print
3) cancel from the Print dialog

After doing this, database modeling documents can now be opened or created
within the current Visio session. When you close Visio and restart it,
however, you will need to do this again.

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------

Hi all,
I'm running into a problem sinse I got a new laptop with Vista Business
64-bit. Whenever I create a new Database Model Diagram, or open an
existing
one, the Database Menu doesn't show up in the menu bar. This means, unless
there's a way I don't know of, that I can't reverse engineer, or set any
database properties. In there any workaround and/or update that will
correct this?

Thanks,
Matt