R
rosevilleca
Where have almost this same issue as listed in this post that was never
fully resolved:
http://groups.google.com/group/microsoft.public.outlook.general/msg/0abd0239c21be7d6?hl=en&
The main difference is that we are on a Win2k domain instead of NT like
the original poster. Most users are on XP and some are on Win2k:
Being on separate domains with different user account names causes
several issues that make it difficult for users to log in to Outlook
and to change their Outlook password.
Can these problems be lessened or resolved to lessen support calls?
1. Users receive no password expiration warning and when they try to
change the password after it is already expired it doesn't work
reliably. Often they receive a message saying they must "log on to
your organization's network" before changing the password. Sometimes
it will work fine. Very inconsistent.
When it doesn't work, we have to contact the other domain's IT
department and have them set the password for the user.
OWA is not and will not be setup to allow password changes over the
web.
The most reliable way to change the password has been to do so before
it expires, by going through the Outlook Tools, Options, Other, Custom
Forms, Password.
There are two problems with this:
A.) They don't get any warning that the password will expire until it
has already expired.
B.) That password change option is buried so deep in the menu's that
they can't remember or don't want to hassle with finding it, so they
call for support complaining that "My 'Outlook password' expired and I
can't change it".
A big waste of time for everyone involved and it happens over and over.
Is there some way to make a shortcut to that password change button
either through some kind of shortcut link, macro, or some other easy to
use method?
I noticed than Windows 2000 users have a change password button
conveniently at the Outlook login dialog box, but XP users do not
despite both using the same Outlook 2003 client. Maybe there is a reg
hack that will give XP user's the same login dialog box as Win2k users?
fully resolved:
http://groups.google.com/group/microsoft.public.outlook.general/msg/0abd0239c21be7d6?hl=en&
The main difference is that we are on a Win2k domain instead of NT like
the original poster. Most users are on XP and some are on Win2k:
Being on separate domains with different user account names causes
several issues that make it difficult for users to log in to Outlook
and to change their Outlook password.
Can these problems be lessened or resolved to lessen support calls?
1. Users receive no password expiration warning and when they try to
change the password after it is already expired it doesn't work
reliably. Often they receive a message saying they must "log on to
your organization's network" before changing the password. Sometimes
it will work fine. Very inconsistent.
When it doesn't work, we have to contact the other domain's IT
department and have them set the password for the user.
OWA is not and will not be setup to allow password changes over the
web.
The most reliable way to change the password has been to do so before
it expires, by going through the Outlook Tools, Options, Other, Custom
Forms, Password.
There are two problems with this:
A.) They don't get any warning that the password will expire until it
has already expired.
B.) That password change option is buried so deep in the menu's that
they can't remember or don't want to hassle with finding it, so they
call for support complaining that "My 'Outlook password' expired and I
can't change it".
A big waste of time for everyone involved and it happens over and over.
Is there some way to make a shortcut to that password change button
either through some kind of shortcut link, macro, or some other easy to
use method?
I noticed than Windows 2000 users have a change password button
conveniently at the Outlook login dialog box, but XP users do not
despite both using the same Outlook 2003 client. Maybe there is a reg
hack that will give XP user's the same login dialog box as Win2k users?