Dealing with the 0x800CCC0F error

[Roxboy]

Occasionally when sending or receiving email, I get a
message that displays the following error and says "the
server responed '+ok' or '?k'"

I looked this issue up on the Knowledge Base and they say
that the problem lies with Norton Antivirus 2003. The
best solution that either company can come up with,
however, is to turn off e-mail virus protection. And here
I thought that Microsoft was committed to security.

Has anyone dealt with this problem, and if so, have the
come up with a less idiotic solution than the one in the
knowledge base?

The most common cause of the 0x800CCC0F error message is a message
in your mailbox on the server that's hanging the anti-virus program. There are
3 ways to deal with this situation:

1) disable the anti-virus program's email scan, which you really don't need. In the
case of Norton, its Auto-Protect scan will still scan every file downloaded to the
computer, including email attachments.

2) if you have web access to your mailbox, open your mail account at the webmail site
then delete any unwanted or suspicious messages, especially spam. Hopefully you'll
delete the message that's hanging Norton.

3) configure Outlook for inbound ssl. This is effectively the same thing as turning off
Norton's email scan, as ssl encrypts the messages, which renders Norton unable to
scan the messages since all it sees is apparent random gibberish.

If you just don't feel comfortable bypassing Norton's email scan you can reactivate it
after the problem message is removed from your mailbox on the mail server. (If you
enabled inbound ssl you can disable it after clearing the problem message from the
server.)


Roxboy

 

[Jim Nickerson]

The most common cause of the 0x800CCC0F error message is a message
in your mailbox on the server that's hanging the anti-virus program. There are
3 ways to deal with this situation:

1) disable the anti-virus program's email scan, which you really don't need. In the
case of Norton, its Auto-Protect scan will still scan every file downloaded to the
computer, including email attachments.

2) if you have web access to your mailbox, open your mail account at the webmail site
then delete any unwanted or suspicious messages, especially spam. Hopefully you'll
delete the message that's hanging Norton.

3) configure Outlook for inbound ssl. This is effectively the same thing as turning off
Norton's email scan, as ssl encrypts the messages, which renders Norton unable to
scan the messages since all it sees is apparent random gibberish.

If you just don't feel comfortable bypassing Norton's email scan you can reactivate it
after the problem message is removed from your mailbox on the mail server. (If you
enabled inbound ssl you can disable it after clearing the problem message from the
server.)


Roxboy

Roxboy,
I find Outlook still errs on the "BAD" message even after disabling any
scanning, the error message changes to 0x8004210A.
There seems to be a "BUG" in Outlook due to some unexpected character
sequence in the "BAD" message.
Jim Nickerson