Default email server

[Gary_Lawrence]

Version: 2004 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: pop I am changing from cable broadband to ADSL2. Internet and email from my new address are working fine but I cannot get mail from my old address to forward through the new server. It appears that the old setting has a default to the old server that I cannot over ride. The sending mail setting in the old account has been changed to the new setting. Anything that I also need to do? Thanks in anticipation

 

[Corentin Cras-Méneur]

I cannot get mail from my old address to forward through the new server.

What do you mean "to forward"? You mean simply to send?

It appears that the old setting has a default to the old server that I
cannot over ride.

In the settings for that account, you should be able to change the SMTP
to the new one.
That's the server that's being used to send e-mails.

The sending mail setting in the old account has been changed to the
new setting. Anything
that I also need to do? Thanks in anticipation

It is possible that the server refuses to send from a different account
(than the "new" one).
Have you checked back with your provider?

Corentin

 

[Bill Bryson]

Version: 2004 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
Email Client: pop I am changing from cable broadband to ADSL2. Internet and
email from my new address are working fine but I cannot get mail from my old
address to forward through the new server. It appears that the old setting has
a default to the old server that I cannot over ride. The sending mail setting
in the old account has been changed to the new setting. Anything that I also
need to do? Thanks in anticipation

A firewall setting on your DSL modem might block POP traffic if you're using
POP with SSL (port 995). Check with your DSL provider concerning how to
check/change the firewall settings on your DSL modem. Your modem has a
local IP number that typically you will use your browser to access.

 

[Gary_Lawrence]

Thank you Corentin and Bill for your replies.
By forward I mean to send onto my new email server, and yes my old provider supplies this service - you just place your new address in the sending mail box - SMPT - that's been done.

Bill - coincidentally I am at the moment halfway though reading "Thunderbolt Kid" -I don't suppose that is you from Iowa is it?

I don't think it the firewall setting on the modem. I spend 45 minutes with a very helpful lady on my service providers Support Line (they provided the Modem) and she was certainly on top of everything that they provide. I was the first caller ever however that was trying to connect Entourage and she had limited support material on the browser.

Her suggestion that I ring Microsoft will cost money. At the moment I think I will just persevere with webmail until I let all my contacts know my new email address
Gary

 

[Gary_Lawrence]

Thanks Corentin & Bill for your replies.
Forward meaning to post from my old server to the new server. Yes this is provided for and the SMTP box in the old account has been changed.

Bill I don't think it is the firewall. The new Provider support that modem and their help desk knew all about it but had no experience and little support material for Entourage. I will check the modem security setting however.
Bill I am halfway through reading "The Thunderbolt Kid". I don't suppose you are the Bill Bryson who started in Iowa?

Gary

 

[Corentin Cras-Méneur]

Thank you Corentin and Bill for your replies.
By forward I mean to send onto my new email server, and yes my old
provider supplies this service - you just place your new address in the
sending mail box - SMPT - that's been done.
Good.

I don't think it the firewall setting on the modem.

i'm not worried about your modem.
Your ISP might be filtering out the standard SMTP port and the host for
the old SMTP might be only allowing connections from within its own
domain.
Some ISPs use these approaches to prevent spammers from sending out
zillion e-mails from their domains.

I spend 45 minutes with a very helpful lady on my service providers
Support Line (they provided the Modem) and she was certainly on top of
everything that they provide. I was the first caller ever however that
was trying to connect Entourage and she had limited support material on
the browser.

Have you tried setting up Mail to see if you could then send out
e-mails the way you want?
That would help rule out a configuration/filtering issue.

Her suggestion that I ring Microsoft will cost money.

That sounds like a ridiculous waste of time and money. Clearly I do not
thing it is a bug.
MS Support would tell you to call back the ISP to check for port
filtering and the old SMTP host to ask about filtering based on
originating domain.

Corentin