K
KyleV
One of our clients is having an issue where some e-mails that use a fon
that
does not exist on his workstation display the characters as musica
notes. If
you copy and paste the contents of this e-mail in notepad you can se
the
text. You can also do this in Word if you tell it to strip th
formatting. If
you dont strip the formatting it displays the musical notes. Thi
doesn't
seem to be occurring for other users, just this one. The issue doesn'
just
happen with one specific font either. So far we have noticed it on th
fonts
"Agency FB" and "Franklin Gothic Book" which he doesn't have either
installed. In the preview of the e-mail he can see the text of th
e-mail.
The user has Windows XP Pro. Office Professional 2007 setup fo
unicode
mode with Exchange 2007. All the latest updates are installed. Here i
a link
to a screen shot of the photo. Is there a setting somewhere to change
what the default font is to be used if the font isn't installed on th
workstation? I'm only aware of the font settings for new e-mails an
layout of Outlook.
http://techconfusion.com/images/email_musicalnotes.JPG
Anyone have any ideas? Thanks
that
does not exist on his workstation display the characters as musica
notes. If
you copy and paste the contents of this e-mail in notepad you can se
the
text. You can also do this in Word if you tell it to strip th
formatting. If
you dont strip the formatting it displays the musical notes. Thi
doesn't
seem to be occurring for other users, just this one. The issue doesn'
just
happen with one specific font either. So far we have noticed it on th
fonts
"Agency FB" and "Franklin Gothic Book" which he doesn't have either
installed. In the preview of the e-mail he can see the text of th
e-mail.
The user has Windows XP Pro. Office Professional 2007 setup fo
unicode
mode with Exchange 2007. All the latest updates are installed. Here i
a link
to a screen shot of the photo. Is there a setting somewhere to change
what the default font is to be used if the font isn't installed on th
workstation? I'm only aware of the font settings for new e-mails an
layout of Outlook.
http://techconfusion.com/images/email_musicalnotes.JPG
Anyone have any ideas? Thanks