A
aaron
We are in the process of upgrading from W2K and Office XP to WXP and Office
2003. We have upgraded our support staff first and are now moving on to the
rest of our firm. We have encountered a problem where secretaries using
Outlook 2003 who have had delegate access to their attorney's mailbox for
some time now suddenly seem to "lose" access. The permissions do not change
but they suddenly get "unable to access" errors when trying to get to the
attorneys items. Removing the additional mailbox then opening it up again
seems to fix the problem temporarily but it ends up coming back. The
secretaries are using Outlook 2003 in cached server mode and the Attorneys
are still on Outlook XP. I found a less than helpful KB article that just
said this is not recommended: http://support.microsoft.com/kb/829217/
Has anyone else experienced this? Any ideas for a workaround until the
attorneys are upgraded if that is the problem? Or could it be a different
problem entirely?
Thanks!
2003. We have upgraded our support staff first and are now moving on to the
rest of our firm. We have encountered a problem where secretaries using
Outlook 2003 who have had delegate access to their attorney's mailbox for
some time now suddenly seem to "lose" access. The permissions do not change
but they suddenly get "unable to access" errors when trying to get to the
attorneys items. Removing the additional mailbox then opening it up again
seems to fix the problem temporarily but it ends up coming back. The
secretaries are using Outlook 2003 in cached server mode and the Attorneys
are still on Outlook XP. I found a less than helpful KB article that just
said this is not recommended: http://support.microsoft.com/kb/829217/
Has anyone else experienced this? Any ideas for a workaround until the
attorneys are upgraded if that is the problem? Or could it be a different
problem entirely?
Thanks!