Delegates do not work

[Fender36]

I seem to have the same issue with delegates not working as I have seen
posted many times, but the solutions presented in other threads do not
work for me.

I have added myself to another users inbox and calendar as a delegate
with editor privileges. This was done using the Windows Outlook 2003
client. When I add the users account in the Windows client everything
works beautifully. I can see the entire inbox and calender no problem
so I am fairly confident that I have the actual delegate permissions
setup correctly. However, when I use the Entourage 2004 client (11.2.5)
I have had no success being able to see the second account.

I have tried two different ways to add in the delegate account and both
of them fail. The first is simply to click on the File menu and use the
"open other users folder" option. This fails with the error message
"Entourage could not find a mailbox for the user Smith, Bob."

The other method involves editing the account and using the delegate
tab. I add the user under "Users I am a delegate for" and then use the
advanced button to specify a server address. The users mailbox shows up
in the folder list but it is completely empty and when you attempt to
synchronize, it fails with the error "HTTP error. The resource is not
found."

After searching quite a bit in the archives I have followed most of the
normal fixes. We have the search domain listed in the network pane of
system preferences. I also use the NETBIOS name of our domain in the
exchange account settings for Entourage. I have tried changing the
server name in the advanced section of adding a delegate to the full
http://full.domain.name/exchange, netbios name/exchange, and just the
netbios name. None of these work and I receive the same error no matter
what name I use.

 

[William Smith]

I seem to have the same issue with delegates not working as I have seen
posted many times, but the solutions presented in other threads do not
work for me.

I have added myself to another users inbox and calendar as a delegate
with editor privileges. This was done using the Windows Outlook 2003
client. When I add the users account in the Windows client everything
works beautifully. I can see the entire inbox and calender no problem
so I am fairly confident that I have the actual delegate permissions
setup correctly. However, when I use the Entourage 2004 client (11.2.5)
I have had no success being able to see the second account.

I have tried two different ways to add in the delegate account and both
of them fail. The first is simply to click on the File menu and use the
"open other users folder" option. This fails with the error message
"Entourage could not find a mailbox for the user Smith, Bob."

The other method involves editing the account and using the delegate
tab. I add the user under "Users I am a delegate for" and then use the
advanced button to specify a server address. The users mailbox shows up
in the folder list but it is completely empty and when you attempt to
synchronize, it fails with the error "HTTP error. The resource is not
found."

After searching quite a bit in the archives I have followed most of the
normal fixes. We have the search domain listed in the network pane of
system preferences. I also use the NETBIOS name of our domain in the
exchange account settings for Entourage. I have tried changing the
server name in the advanced section of adding a delegate to the full
http://full.domain.name/exchange, netbios name/exchange, and just the
netbios name. None of these work and I receive the same error no matter
what name I use.

You're making reference to two different features that are not the same.
You're referring to "Delegation" and "Shared Folders".

Delegation is the act of someone delegating control to you or you
delegating control to someone else of your Exchange Server account so
that messages can be sent and received on behalf of the delegator. This
is commonly done with administrative assistants and their managers. The
assistant may schedule all appointments and filter all incoming email
for the manager.

Shared folders allow one user to share an Inbox, calendar or Address
Book. They can be made read-only or editable by someone other than the
owner. This is often done for members of the same group where one member
needs to share email messages, calendars and contact information with
the rest of his group.

If you haven't already, use Entourage's Help menu to find "About sharing
and delegation" to get the details of what I've stated. If this doesn't
help you then post back with what you're trying to accomplish
(delegation or shared folders) and let's go from there.

Hope this helps! bill

 

[Fender36]

You're making reference to two different features that are not the same.
You're referring to "Delegation" and "Shared Folders".

Delegation is the act of someone delegating control to you or you
delegating control to someone else of your Exchange Server account so
that messages can be sent and received on behalf of the delegator. This
is commonly done with administrative assistants and their managers. The
assistant may schedule all appointments and filter all incoming email
for the manager.

Shared folders allow one user to share an Inbox, calendar or Address
Book. They can be made read-only or editable by someone other than the
owner. This is often done for members of the same group where one member
needs to share email messages, calendars and contact information with
the rest of his group.

If you haven't already, use Entourage's Help menu to find "About sharing
and delegation" to get the details of what I've stated. If this doesn't
help you then post back with what you're trying to accomplish
(delegation or shared folders) and let's go from there.

Hope this helps! bill

Thanks for the reply.
We are actually trying to accomplish both delegation and sharing
folders. Many of the secretaries here need to do more then just
calendaring, they also reply to and send emails on behalf of the
manager that they work for. As such, I need both to be working so the
secretary can actually open the managers inbox.

I have read through Entourage's help topic about sharing and delegation
and that doesn't shed any light as to why my setup does not work for
either function.

 

[Homer]

Me too. Me too! I've posted all around with no one willing to take the
bait on this. Huge problem for me. For comparison sake, here's the
exact nature of what I'm seeing:

We have a new Exchange 2003 environment.

We have many, many generic e-mail accounts (letter_to_the_editor.com)
that many, many people need access to, in addition to their own.

If we add the generic account to Entourage (OS 10.4.x and Office 11.2.x
+) as a New account, using that mailboxes AD credentials for
authentication, everything is wonderful. The only crummy part is that
users then need to manage the password change on that account every xx
days (SOX), in addition to their own.

More desirable is giving the users full permissions on the generic
accounts mailbox and then adding them to Entourage via Delegation
(Users I am a delegate for).

Here's my problem. I'm finding that using delegation only works 50%
of the time. When it fails, the generic account appears in the folder
list in Entourage, but I never get a disclosure triangle revealing an
Inbox, Drafts, Sent ect. Oddly, on some generic e-mail accounts it
works just fine though.

If I force the sync; I also get "HTTP error. The resource is not
found". Our Entourage clients are pointing to back end servers by
server name.

Seems like a permissions problem to me, but My Exchange admins claim
all rights on those mailboxes are granted for access to the users.

Darrin

 

[William Smith]

Thanks for the reply.
We are actually trying to accomplish both delegation and sharing
folders. Many of the secretaries here need to do more then just
calendaring, they also reply to and send emails on behalf of the
manager that they work for. As such, I need both to be working so the
secretary can actually open the managers inbox.

I have read through Entourage's help topic about sharing and delegation
and that doesn't shed any light as to why my setup does not work for
either function.

I've reread your post and have a question about your connection method
for connecting to a delegated account. In the following paragraph you
mention clicking the Advanced button...

Are you unable to simply use the Add... button? I would expect the
Advanced... button to only be necessary if the delegator's account is
hosted on a different Exchange server from your own.

bill

 

[William Smith]

Here's my problem. I'm finding that using delegation only works 50%
of the time. When it fails, the generic account appears in the folder
list in Entourage, but I never get a disclosure triangle revealing an
Inbox, Drafts, Sent ect. Oddly, on some generic e-mail accounts it
works just fine though.

If I force the sync; I also get "HTTP error. The resource is not
found". Our Entourage clients are pointing to back end servers by
server name.

Seems like a permissions problem to me, but My Exchange admins claim
all rights on those mailboxes are granted for access to the users.

Hi Darrin!

Are all your accounts on one server or do you have multiple Exchange
servers? When connecting to delegated mailboxes you may need to click
the Advanced... button under Delegates to specify the correct server in
addition to the account

Hope this helps! bill

 

[Homer]

Hi Darrin!

Are all your accounts on one server or do you have multiple Exchange
servers? When connecting to delegated mailboxes you may need to click
the Advanced... button under Delegates to specify the correct server in
addition to the account

Hope this helps! bill

Ahhh, Bill, that was looking promising as we do have two servers; and
one problematic account is on a different server than I am. However,
Using the Advanced options and specifying the other server for that
other account did not help.

It's most odd that immediately after adding the delegate account, the
name appears on the left with the "not conected" in brackets. But then
the "not connected" status dissapears....

Darrin

 

[William Smith]

Ahhh, Bill, that was looking promising as we do have two servers; and
one problematic account is on a different server than I am. However,
Using the Advanced options and specifying the other server for that
other account did not help.

It's most odd that immediately after adding the delegate account, the
name appears on the left with the "not conected" in brackets. But then
the "not connected" status dissapears....

Close but no cigar? ;-)

I realize you want to use delegation but for troubleshooting purposes
can you test for a little while with a direct connection to see if that
works reliably? (Just set up the account as you would any other Exchange
account.)

bill

 

[Homer]

I realize you want to use delegation but for troubleshooting purposes
can you test for a little while with a direct connection to see if that
works reliably? (Just set up the account as you would any other Exchange
account.)

bill

Everything works fine when configuring the accounts directly. This is
our current work-around.

Darrin

 

[Homer]

Everything works fine when configuring the accounts directly. This is
our current work-around.

Darrin

Ahh, the silence is killing me.

 

[Homer]

Everything works fine when configuring the accounts directly. This is
our current work-around.

Darrin

Ahh, the silence is killing me. And so is this problem.

 

[William Smith]

Ahh, the silence is killing me.

Hi Darrin!

Sorry, didn't see your response. But unfortunately I don't have any
alternatives for you. Without seeing the problem I can't think of
anything else to try other than blowing permissions wide open or trying
to assign permissions while directly connected to the account.

bill

 

[André Marchand]

Hi,

We finally manage to make it works.

The problem was in the delegate accoount settings and
not on the principal delegation settings.

In Entourage (i use Entourage 11.3.3), in account
settings, in delegate, in user for who i'm a
delegate, in advanced parameter,

in the item E-mail Address:

We had to use the effective email address and not the
normalize address.

The effective address is in the form
UserName@exchangeserveraddressname

In the item Server Address we had to use:
exchangeserveraddressname/exchange/UserName

The user name is the username of the Principal which
he use to enter a exchange account.

For the Planification in evnets to work the public
folder must be configure in Accounts/options/Public
Folders

in the forms: exchangeserveraddressname/public/


Hope it help you.

 

[Arne Sand]

Sad, but this is how Entourage is supposed to work. Strange that this
technote haven't been posted before:

http://support.microsoft.com/?id=924608

We solved the problem actually by adding an extra smtp for our accounts:

User_alias_1@domain_name_2
User_alias_1@domain_name_1