Delegates not working properly

[John Portnoy]

Using Exchange Server 2003, I can share my Outlook calendar and contacts
with another Outlook user, but if I log into Entourage with the Outlook
user's name and password, I can't open the calendar or contacts (even though
all the user's information shows up in Entourage). I am given an error
about the user's mailbox not being found.

This happens regardless of whether I select the user as a delegate in the
Account Settings/Exchange/Delegates panel.

Oddly, one Outlook user has successfully shared her calendar and contacts
with an Entourage user.

Any thoughts?

 

[Andy Ruff]

It sounds like you're having redirection issues from the Exchange server and
Entourage. Try using the Advanced button on the "Add Another User's
Mailbox" or "Open Other User's Folder" person look-up dialog. Those dialogs
allow you to override the process Entourage uses to find a mailbox and
simply place a path directly to the mailbox within the server name field.

-Andy

--
Andy Ruff
MacBU Program Management
Entourage Weblog: http://blogs.msdn.com/entourage/

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