Delete is permanent??

[Angyl]

I've created a new form in Outlook 2003 for our company to use. It is saved
and published to our shared, networked drive, but I noticed something
troubling the other day.

If we press the DELETE key while a contact is selected, it just vanishes.
No warning, no recycle bin to get it back...it's just GONE. We were
considering using this form to store all of our client information but if it
is that easy for a 'butterfinger' to permanently remove all that data on a
client I don't think so...

Are we missing something, or is there a way, or programming, or something
that could keep it from being so easy to lose data forever?

 

[Sue Mosher [MVP-Outlook]]

Selected in what Outlook folder? Is Exchange your mail server?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Patricia Cardoza [MSFT]]

Are you sure it's not in the recycle bin? Contacts can be notoriously hard
to find in the Deleted Items folder because of the modification/creation
date. If you sort the Deleted Items folder by subject and look at the very
top, it might be there.

This is actually the behavior for all contacts (no warning on delete). I
don't believe it's limited to custom forms.

 

[Angyl]

Exchange is our mail server.

We created a new folder called "Sales CRM" for contact items and in this
folder we are using the custom form "CRM Form" which is a modified contact
form. If you are in the folder and looking at the ones that have been
inputted, and hit the delete key, while one is selected, as far as we can
tell it just goes away for good immediately.

 

[Angyl]

Forgot to mention, what you may be looking for, it is a public folder, under
the Public Folders.

 

[Sue Mosher [MVP-Outlook]]

That's an extremely important detail. When you delete items from a public folder, you will be able to recover them if deleted item retention is turned on. These KB articles should bring you up to speed:

http://support.microsoft.com/kb/180117/
http://support.microsoft.com/kb/287544/
http://support.microsoft.com/kb/228934/

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Angyl]

WOOT! THANKS, SUE!!

That's an extremely important detail. When you delete items from a public folder, you will be able to recover them if deleted item retention is turned on. These KB articles should bring you up to speed:

http://support.microsoft.com/kb/180117/
http://support.microsoft.com/kb/287544/
http://support.microsoft.com/kb/228934/

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers