Deleted Items Folder-IMAP

[annanrafferty]

Hi,

I was recently helping a friend with her computer, and trying to get
various things to work in outlook. Prior to my help, when she hit
"delete" the message would move to the Deleted items Folder. However,
now, it gets a crossed out in the view (i.e., standard IMAP delete
look) and then disappears completely when she does "purge deleted."
The mailbox was always an IMAP box (i checked prior to doing anything
on the computer), so I'm wondering if anyone has any ideas what might
have caused this change in behavior. She is using Windows XP and
Outlook 2003. The only things I've been able to find online say that
the Deleted Items folder cannot be used with IMAP, but it was working
previously for her so I assume there is some way to get it back (and
she really liked it the other way). Any suggestions?

Thanks!
epi

 

[Sue Mosher [MVP-Outlook]]

Outlook's IMAP support has always worked the same way. Maybe she had another mail client previously?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[annanrafferty]

Thanks for your response. No - this all happened in the two hours I
was there. It was all with outlook, and when I first got there, it
would move things to deleted items and when I left it would not. Is
there any way to mimic this behavior? (Basically, regardless of
whatever I did, I'd like to get it back to moving to the deleted items
folder - can i do this using rules or ?)

 

[Sue Mosher [MVP-Outlook]]

No, nothing in Outlook is designed to move items to an IMAP Deleted Items folder automatically. I'd love to know what caused the initial behavior you saw.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers