Deleted Items Folders Auto Deleting

[Delores Elias]

I have a user whose deleted items folders is automatically deleting emails.
He does not have auto-archive on, his views are set to messages (not last 7
days or anything like that). His setting is to "warn before deleting items"
when he is closing outlook so it's not that. Besides, it happens while he is
in Outlook. He is the only user that this is happening to so it's not a
group policy setting. Does anyone know what could cause this? We use
Outlook 2003, sp2. Thanks for your assistance.

 

[JonALanning]

I have a user whose deleted items folders is automatically deleting emails.
He does not have auto-archive on, his views are set to messages (not last 7
days or anything like that). His setting is to "warn before deleting items"
when he is closing outlook so it's not that. Besides, it happens while he is
in Outlook. He is the only user that this is happening to so it's not a
group policy setting. Does anyone know what could cause this? We use
Outlook 2003, sp2. Thanks for your assistance.

Make sure there isn't a filter set on the Deleted Items folder. I
have had this happen where they turned the filter on, on there Inbox
and they had set it to only show unread emails and they thought that
they were being deleted after they read them.

 

[Delores Elias]

Thank you, but that's not it. If you go to Recover Deleted Items, you will
see all of the items that were previously in the Deleted Items folder.