Deleted items

[dawson.donald]

I have a user whose folder size for deleted items folder in Outlook
2003 are showing up as 300GB but there are not any e-mails in the
deleted items folder. The user is not in cached mode and I have tied
serveral different desktops. I have gone to tools and clicked on
Empty "Deleted Items" Folder and purged the recover deleted items.
Unfortunately, no luck. I even deleted a couple of e-mails and saw
the folder size for deleted items go up and then it would go back down
when I clicked on Empty "Deleted Items" Folder. Any help would be
much appreciated.

Thanks

 

[K. Orland]

Are there any subfolders to the Deleted Items folder? In your folder list,
scroll up to Outlook Today and right click on it. Scroll to properties and
check the folder sizes there.
Are you connecting to an Exchange server?

 

[dawson.donald]

Are there any subfolders to the Deleted Items folder? In your folder list,
scroll up to Outlook Today and right click on it. Scroll to properties and
check the folder sizes there.
Are you connecting to an Exchange server?
--
Kathleen Orland - MVP Outlook
Outlook Tips:http://www.outlook-tips.net/http://www.howto-outlook.com/






- Show quoted text -

No subfolders under the deleted items folder. The size is the same
when I check through Outlook Today. We are using Exchange 2003 and
the size from Exchange System Manager is the same size that I get when
checking the size from Outlook. Thanks for helping.

 

[K. Orland]

Can you see anything in OWA? If not, then download mdbvue from MS and view
the mailbox with it. Test if you can delete items with it and view everything.
Another step is to give your account full permissions to that mailbox and
add it to your profile. Can you see anything then?
You could possibly have a corrupt mailbox, in which case you could exmerge
out the mail, remove the Exchange attributes from his AD account, then
re-enable it to create a new mailbox. Then exmerge the mail back in.
Another thing to consider is to run ISINTEG against your database, which
must be offline. You would run ISINTEG until it returns no errors.