Desktop Search V3 Install Failure

[JeepNJag]

Greetings!

Just downloaded the public beta. When opening Outlook, I am being prompted
to install Desktop Search V3 (beta) which I also downloaded. When I attempt
to install Search, it fails at the end of the process by saying "Access
Denied" along with a Red X. It then uninstalls itself. System is XP Pro
SP2, all updates, etc. Logged into a SBS2003 domain ... but I tried it as a
stand alone (Administrator) machine as well with the same failure. Thanks.

Ken

 

[matt0]

I too installed V3 desktop search, mine seemed to work but Desktop Search has
now disappeared! When i try to reinstall it it says I already have the latest
version installed although the desktop search bar has now gone and the .exe
file for it has disappeared from its folder!

 

[Calipsy]

me too. It says access denied and rolls back the intallation. Now I don't
have any desktop search in my tabletpc.

 

[Eric]

Just downloaded the public beta. When opening Outlook, I am being prompted
to install Desktop Search V3 (beta) which I also downloaded. When I attempt
to install Search, it fails at the end of the process by saying "Access
Denied" along with a Red X. It then uninstalls itself. System is XP Pro
SP2, all updates, etc. Logged into a SBS2003 domain ... but I tried it as a
stand alone (Administrator) machine as well with the same failure. Thanks.

Ken

I had the same problem. I traced it back to security permissions on a number
of registry keys. By manually adjusting the permissions on these keys I was
able to get the install to complete successfully.

You will need to give your account, or the group your account is a member
of, Full Control permissions on the following registry keys:

HKCR\.wll
HKCR\.csv
HKCR\.mdb
HKCR\.msg
HKCR\.tif
HKCR\.pps
HKCR\.rtf

The installer attempts to create a subkey called PersistentHandler on each
of the above keys, and if it is unable to, it will fail with the Access
Denied error.

 

[..:: FuNDiX ::..]

Eric pretended :

I had the same problem. I traced it back to security permissions on a number
of registry keys. By manually adjusting the permissions on these keys I was
able to get the install to complete successfully.

You will need to give your account, or the group your account is a member
of, Full Control permissions on the following registry keys:

HKCR\.wll
HKCR\.csv
HKCR\.mdb
HKCR\.msg
HKCR\.tif
HKCR\.pps
HKCR\.rtf

The installer attempts to create a subkey called PersistentHandler on each
of the above keys, and if it is unable to, it will fail with the Access
Denied error.

I tried this solution but i didn't work for me. Still getting the
access denied error. I added the sysadmin groups the fullcontrol
setting (as i am a sysadmin on my own system) but no go. Any one got
another thought on this?

 

[Eric]

I tried this solution but i didn't work for me. Still getting the
access denied error. I added the sysadmin groups the fullcontrol
setting (as i am a sysadmin on my own system) but no go. Any one got
another thought on this?

You might want to take a look at:

C:\WINDOWS\updspapi.log

This was where I found the errors. Each time it would fail at the first
error, so I had to run it a total of eight times before I got all the way
through. It's possible that your permissions may be different, so it could be
failing on a different key.

I found it easiest to delete the file after each failed install, so that the
only errors in the log were from the most recent install attempt.

 

[..:: FuNDiX ::..]

Eric laid this down on his screen :

You might want to take a look at:

C:\WINDOWS\updspapi.log

This was where I found the errors. Each time it would fail at the first
error, so I had to run it a total of eight times before I got all the way
through. It's possible that your permissions may be different, so it could be
failing on a different key.

I found it easiest to delete the file after each failed install, so that the
only errors in the log were from the most recent install attempt.

Thanks it worked for me know. I also had to set permissions for the
..srf and .shtml keys

 

[Travis]

In the LOG i keep getting the error on the .wll file... but ive set all
permission to full control... but it keep hanging there... any thoughts?

 

[bobengel]

I had the same problem as you did. I also had this problem when trying to
reinstall IE7beta 2. Microsoft then issued a utility that supposedly
displayed all of the registry keys that needed permissions changed in order
to sucessfully install IE7beta2. I ran this utility, changed the listed
permissions but IE7 still failed to install with the Access Denited error
coming up each time.

The same situation is apparently affecting Desktop Search installation. I
seems that registry permissions is a major factor affecting failed MS beta
installations.

 

[Nathan]

Wow, that is definitely a fudged failed install. I was running into the same
issue and went so far as to simply add Everyone with full permissions as a
test. It still didn't work.

What ended up working was (backup each key first) deleting the key, pressing
F5 to refresh where I find the key recreated (partially). I then went in to
it's permissions where System and My accounts were the only ones and set them
both to full for the folder and subkeys. At that point I imported that key.

I had to keep doing that for each key that would come up as failed in the
log with each installation attempt.

It ended up being 20 keys (20 damn long wasteful installation attempts)
before it finally succeeded.
To see if the key will be able to create the PersistentHandler subkey, try
to manually create any subkey under each extension key. If it fails, so will
the install.

Nathan

 

[Milly Staples [MVP - Outlook]]

Welcome to the world of beta on beta software!

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Nathan asked:

| Wow, that is definitely a fudged failed install. I was running into
| the same issue and went so far as to simply add Everyone with full
| permissions as a test. It still didn't work.
|
| What ended up working was (backup each key first) deleting the key,
| pressing F5 to refresh where I find the key recreated (partially). I
| then went in to it's permissions where System and My accounts were
| the only ones and set them both to full for the folder and subkeys.
| At that point I imported that key.
|
| I had to keep doing that for each key that would come up as failed in
| the log with each installation attempt.
|
| It ended up being 20 keys (20 damn long wasteful installation
| attempts) before it finally succeeded.
| To see if the key will be able to create the PersistentHandler
| subkey, try to manually create any subkey under each extension key.
| If it fails, so will the install.
|
| Nathan
|
| "Travis" wrote:
|
|| In the LOG i keep getting the error on the .wll file... but ive set
|| all permission to full control... but it keep hanging there... any
|| thoughts?
||
|| "..:: FuNDiX ::.." wrote:
||
||| Eric laid this down on his screen :
||||
|||| "..:: FuNDiX ::.." wrote:
||||| I tried this solution but i didn't work for me. Still getting the
||||| access denied error. I added the sysadmin groups the fullcontrol
||||| setting (as i am a sysadmin on my own system) but no go. Any one
||||| got another thought on this?
||||
|||| You might want to take a look at:
||||
|||| C:\WINDOWS\updspapi.log
||||
|||| This was where I found the errors. Each time it would fail at the
|||| first error, so I had to run it a total of eight times before I
|||| got all the way through. It's possible that your permissions may
|||| be different, so it could be failing on a different key.
||||
|||| I found it easiest to delete the file after each failed install,
|||| so that the only errors in the log were from the most recent
|||| install attempt.
|||
||| Thanks it worked for me know. I also had to set permissions for the
||| ..srf and .shtml keys