Detect & Repair/Update Errors

B

bsbm525

Hello,

I"m using Office XP Pro with Frontpage and a separate install of Publisher
2003 on a Windows XP SP2 box and experiencing problems running a detect &
repair on Publisher 2003 & when trying to run an Office update from
office.microsoft.com/productupdates.

When I run detect & repair for Pub 2003 from the Control Panel, it stops
responding soon after starting a "detect & repair".

When I try downloading office updates, it errors out at 61% when scanning
and then I get the following error:

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.

Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.

You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.

NOTE: I do have local Admin rights and an internet connection.

I haven't yet tried running a detect & repair for Office XP.
Please assist.
Thank you.
 
M

Mary Sauer

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290/en-us
"You need the administrative version of this update due to previously applied
administrative updates" error message when you look for Office Updates
http://support.microsoft.com/kb/832665/en-us


You might use the CleanUp utility. Be sure to have your disk and product number
if you do.
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301
 

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