Difficulty Viewing Graphs

[Bernard]

I am using PowerPoint 2003/MS Office 2003 Professional on a Windows XP
Platform. Every month I complete a report in Powerpoint that consists of
numerous graphs. To complete the report each month, I copy and paste the
previous month's presentation and update the data. I then e-mail the report
to the end users. It always works fine. This month one of the users opened
his e-mail and the some of the slides are blank that should contain 2-d bar
graphs. Everyone else who received the e-mail had no problem. I resent the
e-mail to him and it had the same blank pages. I then loaded the presentation
on a thumb drive and loaded it straight onto his machine. Still has blank
pages. We ran Office Repair and then completely uninstalled and reinstalled
Office three times and still the graphs come up blank. He logged onto someone
else's computer, pulled up the original presentation that I e-mailed to him
and the presentation works just fine. I also logged onto his computer and got
the same blank pages on the copy loaded onto his desktop. All of the older
Powerpoint based reports(which this one was copied from) work just fine on
his computer. I am open to suggestions as to why this one presentation on
this one computer is giving me problems.

 

[Tazzo]

I'm not sure if this is going to help (and it certainly doesn't identify the
root cause) but I'm wondering if temp files are involved here somewhere?

The reason I say this is I remember a similar issue we had at my company
with excel files that were going back and forth regularly with the same name
each time. We eventually ran into a situation where it was opening a file
from its temp directory rather than the one on the email.

If memory serves we found the cause to be related to the way windows stores
these temp files on opening email attachments and was incrementing the "same"
name. Clearing out the temp files resolved this issue in our case.

Hope it may help some!

Cheers,

 

[Echo S]

The user with the blank slides needs to install the latest service pack for
Office 2003.