J
jason_hunt
Hello. I run Office 2007 with WIndows XP for personal and business use. In
the past, prior to recent Windows Update, I was able to digitally sign a Word
document. Now, I cannot. I have attempted to solve this issue on my own
unsuccessfully. I would appreciate any help and/or advice that would enable
me to successfully "Add a Digital Signature" to my documents.
When I am ready to sign a finished document, I click the "Office Button",
"Prepare", then "Add a Digital Signature". The "Sign" window opens, I enter
my reason for signing, and then click "Sign." I am aware of the option to
change the "Signing as:" function, and I have attempted all the ones listed
and the properties of which seem to be fine. Next the ERROR MESSAGE displays
and I cannot figure out why.
The message opens a "Microsoft Office Word" box that reads "Your signature
could not be added to the document. If your signature requires a smart card,
ensure that your card reader is installed correctly." There are no options
in the box to click except the "Was this information helpful?" link which I
have vented my frustration through many times. I have never used a smart
card. In the past I was able to sign documents fine. What has changed? I
have no idea how to correct this problem.
I cannot find any "Help" documentation that remotely addresses this issue.
Thus, I would greatly appreciate any support/advice/help that you could offer
so that I can resume being able to successfully Adding a Digital Signature to
my Word Documents.
Thank You.
the past, prior to recent Windows Update, I was able to digitally sign a Word
document. Now, I cannot. I have attempted to solve this issue on my own
unsuccessfully. I would appreciate any help and/or advice that would enable
me to successfully "Add a Digital Signature" to my documents.
When I am ready to sign a finished document, I click the "Office Button",
"Prepare", then "Add a Digital Signature". The "Sign" window opens, I enter
my reason for signing, and then click "Sign." I am aware of the option to
change the "Signing as:" function, and I have attempted all the ones listed
and the properties of which seem to be fine. Next the ERROR MESSAGE displays
and I cannot figure out why.
The message opens a "Microsoft Office Word" box that reads "Your signature
could not be added to the document. If your signature requires a smart card,
ensure that your card reader is installed correctly." There are no options
in the box to click except the "Was this information helpful?" link which I
have vented my frustration through many times. I have never used a smart
card. In the past I was able to sign documents fine. What has changed? I
have no idea how to correct this problem.
I cannot find any "Help" documentation that remotely addresses this issue.
Thus, I would greatly appreciate any support/advice/help that you could offer
so that I can resume being able to successfully Adding a Digital Signature to
my Word Documents.
Thank You.