Disable Read Receipts

[mjbraun]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Apparently Entourage is replying to read receipts without my knowledge. This is a Bad Thing and I'd like to figure out where it's happening (or is it an Exchange "feature") so that I can disable it. I've searched the forums and it appears that others have the same issue but the standard solution of "Check your rules" doesn't apply.

I used to use "Watch Your Back" under Outlook to successfully blow away read receipts, but I don't think there's equivalent for Entourage. Or is there?

If this is an Exchange problem, any idea what I should tell my admin to disable?

Thanks!

 

[Adam Bailey]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Apparently Entourage is replying to read receipts without my knowledge.

Unlikely. Entourage does not support receipts out of the box - and the only
way you could get it to reply to receipts is if you had a Rule (Tools >
Rules) that looked for a certain header and manually sends a reply (which
will sit in your Outbox until the next Schedule).

It would help if you gave more details - such as how you know that receipts
are being sent. My first suspicion is that it is your *server* sending a
*Delivery* receipt, which means that the message was delivered to your
provider, but not necessarily read by you.

This is a Bad Thing and I'd like to figure out where it's happening (or is
it an Exchange "feature") so that I can disable it.

Yes, it could be enabled at the server level on your Exchange server. Talk
to your administrator.

-snip-

If this is an Exchange problem, any idea what I should tell my admin to
disable?

Delivery receipts. I'm not an Exchange administrator, so I can't be more
specific.

 

[mjbraun]

It would help if you gave more details -

such as how you know that receipts are being
sent. My first suspicion is that it is your
*server* sending a *Delivery* receipt, which
means that the message was delivered to your
provider, but not necessarily read by you.

Good question. The sender of the receipt request forwarded to me an email (business details elided):

####

From: Matt Braun
Sent: Monday, March 31, 2008 10:49 AM
To: *snip*
Subject: Read: *snip*

Your message

To: *snip*

Cc: *snip*

Subject: *snip*

Sent: 3/31/2008 10:48 AM

was read on 3/31/2008 10:49 AM.

####

So that suggests to me it's a read receipt rather than a delivery receipt. I doubt he would have turned the feature on without prompting; could this be new default behavior?

 

[Adam Bailey]

So that suggests to me it's a read receipt rather than a delivery receipt.
I doubt he would have turned the feature on without prompting; could this
be new default behavior?

Entourage did not send that. Talk to your Exchange administrator.