N
NTElvin
Greetings all! I’m having a little issue with two users here at the office.
One of them is a manager (Windows XP Pro/SP2) and the other is his
administrative assistant (Windows 2000/SP4) and both are using Office XP
(SP3). His assistant manages his calendar and contact list in Outlook and
thus far there haven’t been any problems except one.
Whenever his assistant enters categories for his contacts they occasionally
disappear. The odd thing is that there’s no pattern or consistency associated
with the missing categories. Whether it be existing cards or new entries, the
categories for some of them disappear; sometimes within a week, a matter of
days, or the following day. Even stranger is that fact that there’s no
consistency in the amount of contacts that this happens to. It either happens
to most, some, or just one card out of a few that she enters/edits. Never has
it happened to all of the contacts that she’s worked on at a given time. All
other information on the contact remains in tact.
I’ve checked to see that the master category lists on both machines is
exactly the same, and they are. I’ve checked just about everything from a
desktop/server (I/O, patches, bugs, etc) level and nothing seems to be wrong.
No one else in the company has this issue as they’re the only team that uses
the category function.
I thought that it could be because he uses over 50 categories but I just
can’t see than being a problem.
Any help, tips, or suggestions that any of you can give would be hugely
appreciated. He’d like to continue using Outlook for contact management as
he’s accustomed to the interface and, to be honest, buying something like a
SalesOutlook just isn’t in our budget.
Many thanks in advance for any help you can possibly provide in this very
frustrating situation.
ENVIRONMENT
Server – Exchange 2000/SP3
Server OS – Win 2000/SP4
User OS – Mixed Win XP Pro/SP2, Win 2000/SP4
User Office – Mixed Office XP/SP3, Office 2000/SP3
Manager has VPN connection to office from home PC.
Home PC - Win XP Pro/SP2, Office XP/SP3
One of them is a manager (Windows XP Pro/SP2) and the other is his
administrative assistant (Windows 2000/SP4) and both are using Office XP
(SP3). His assistant manages his calendar and contact list in Outlook and
thus far there haven’t been any problems except one.
Whenever his assistant enters categories for his contacts they occasionally
disappear. The odd thing is that there’s no pattern or consistency associated
with the missing categories. Whether it be existing cards or new entries, the
categories for some of them disappear; sometimes within a week, a matter of
days, or the following day. Even stranger is that fact that there’s no
consistency in the amount of contacts that this happens to. It either happens
to most, some, or just one card out of a few that she enters/edits. Never has
it happened to all of the contacts that she’s worked on at a given time. All
other information on the contact remains in tact.
I’ve checked to see that the master category lists on both machines is
exactly the same, and they are. I’ve checked just about everything from a
desktop/server (I/O, patches, bugs, etc) level and nothing seems to be wrong.
No one else in the company has this issue as they’re the only team that uses
the category function.
I thought that it could be because he uses over 50 categories but I just
can’t see than being a problem.
Any help, tips, or suggestions that any of you can give would be hugely
appreciated. He’d like to continue using Outlook for contact management as
he’s accustomed to the interface and, to be honest, buying something like a
SalesOutlook just isn’t in our budget.
Many thanks in advance for any help you can possibly provide in this very
frustrating situation.
ENVIRONMENT
Server – Exchange 2000/SP3
Server OS – Win 2000/SP4
User OS – Mixed Win XP Pro/SP2, Win 2000/SP4
User Office – Mixed Office XP/SP3, Office 2000/SP3
Manager has VPN connection to office from home PC.
Home PC - Win XP Pro/SP2, Office XP/SP3