Disappearing cursor in Word 08

[JBB]

I'm experiencing a problem with the cursor in Word. Occasionally when I mouse over to some new part of a document and click to start typing, the normal flashing cursor disappears. It fails to reappear even after I start typing. Needless to say, it's frustrating to not know where the cursor is.

More details. This is working with a .doc file in compatibility mode. Problem seems to exist with both standard Apple mouse and my usual mouse, Evoluent's Vertical mouse.

Any MS engineer readers, please fix! Otherwise, a great product. (I'm amazed by how much more responsive other apps seem now that I'm running Office 08. Clearly 04 was hogging lots of resources). Thanks!

 

[Cliff Maier]

I have the same problem. In compatibility mode, and my cursor is invisible.

I also have a problem where the word window jumps from one workspace to another in Spaces.

 

[Curt Laird]

Hi Cliff,
Sorry for the trouble. So far I haven¹t been able to reproduce the
disappearing cursor issue.

Does it occur all of the time or under certain circumstances when in
compatibility mode? Factors could include zoom level, document contents, and
certain views. Does any action bring back the cursor?

If you have a document that exhibits this problem consistently please send
it to me.

The issues with Spaces are known and we are working with Apple to remedy
them.

Thanks,


Curt


--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.

 

[CyberTaz]

Cliff & JBB -

I've not been able to cause the insertion point behavior either.

It would also be helpful to know what specific Mac system configs you have &
what specific OS X versions you're running.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

I'll watch carefully and see if I can tell you what triggers it. I'm running 10.5.1. My exact configuration info is below.

Model Name: Mac Pro
  Model Identifier: MacPro1,1
  Processor Name: Dual-Core Intel Xeon
  Processor Speed: 2.66 GHz
  Number Of Processors: 2
  Total Number Of Cores: 4
  L2 Cache (per processor): 4 MB
  Memory: 2 GB
  Bus Speed: 1.33 GHz
  Boot ROM Version: MP11.005C.B08
  SMC Version: 1.7f10

Chipset Model: NVIDIA GeForce 7300 GT
  Type: Display
  Bus: PCIe
  Slot: Slot-1
  PCIe Lane Width: x16
  VRAM (Total): 256 MB
  Vendor: NVIDIA (0x10de)
  Device ID: 0x0393
  Revision ID: 0x00a1
  ROM Revision: 3008
  Displays:
Cinema HD:
  Display Type: LCD
  Resolution: 1920 x 1200
  Depth: 32-bit Color
  Core Image: Hardware Accelerated
  Main Display: Yes
  Mirror: Off
  Online: Yes
  Quartz Extreme: Supported
  Rotation: Supported
Display Connector:
  Status: No display connected

Chipset Model: NVIDIA GeForce 7300 GT
  Type: Display
  Bus: PCIe
  Slot: Slot-1
  PCIe Lane Width: x16
  VRAM (Total): 256 MB
  Vendor: NVIDIA (0x10de)
  Device ID: 0x0393
  Revision ID: 0x00a1
  ROM Revision: 3008
  Displays:
Cinema HD:
  Display Type: LCD
  Resolution: 1920 x 1200
  Depth: 32-bit Color
  Core Image: Hardware Accelerated
  Main Display: Yes
  Mirror: Off
  Online: Yes
  Quartz Extreme: Supported
  Rotation: Supported
Display Connector:
  Status: No display connected

 

[John McGhie]

Sorry: Since you changed the subject, you have broken the link with your
earlier post, so now we have a dump of your config that we can't relate to
any other items.

Please post it again as a reply to your earlier thread, without making any
change to the Subject line.

Cheers

I'll watch carefully and see if I can tell you what triggers it. I'm running
10.5.1. My exact configuration info is below.

Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005C.B08
SMC Version: 1.7f10

Chipset Model: NVIDIA GeForce 7300 GT
Type: Display
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0393
Revision ID: 0x00a1
ROM Revision: 3008
Displays:
Cinema HD:
Display Type: LCD
Resolution: 1920 x 1200
Depth: 32-bit Color
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Rotation: Supported
Display Connector:
Status: No display connected

Chipset Model: NVIDIA GeForce 7300 GT
Type: Display
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0393
Revision ID: 0x00a1
ROM Revision: 3008
Displays:
Cinema HD:
Display Type: LCD
Resolution: 1920 x 1200
Depth: 32-bit Color
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Rotation: Supported
Display Connector:
Status: No display connected

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[irobertowens]

I have the same problem. In compatibility mode, and my cursor is invisible..
I also have a problem where the word window jumps from one workspace to another in Spaces.

Hi, I have the same problem, except I am NOT running in compatibility
mode... at least i don't think so. My docs are all .docx, and i start
them from scratch.

All Word settings are default except:
1. i am showing the formatting toolbar
2. i have changed the gallery to 10 % transparency

The Problem:
When I am typing documents usually 3 to 5 page summaries, the cursor/
insertion point disappears. This happens 1 to 5 times during the
day. When this happens, i can type, but the cursor doesn't show. I'll
either click around page, or just wait, for what seems like a random
amount of clicks/time, before it shows up again. I so far have not
identified any specific trigger for the problem... but i'll keep
looking for it.

When this happens, I am almost always running all of the following
programs simultaneously:
Safari or Camino (it's happened with both)
Adium
Entourage 2008
Quicktime

Let me know if there is anything else i can do. Thanks.

Below are my system configs:

Hardware Overview:

Model Name: MacBook Pro 15"
Model Identifier: MacBookPro1,1
Processor Name: Intel Core Duo
Processor Speed: 2.16 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP11.0055.B08
SMC Version: 1.2f10
Serial Number:
Sudden Motion Sensor:
State: Enabled

ATI Radeon X1600:

Chipset Model: ATY,RadeonX1600
Type: Display
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
EFI Driver Version: 01.00.068
Displays:
Color LCD:
Display Type: LCD
Resolution: 1440 x 900
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected

 

[Robert Owens]

One thing i just realized/noticed.

i go back and forth between programs frequently. usually, either from
viewing quicktime movies or viewing web pages. the problem just
happened to me again after i went back to word from looking at a
website.

i was surfing the web, and then clicked the word icon in the dock to
bring up word. when word came up, the cursor was not visible. i
clicked another window and then the word window, and still no help. i
clicked another window again, and then clicked the word icon in the
dock, and the cursor was back.

i also noticed that the cursor disappears (understandably) when i
switch over to viewing my quicktime movies. perhaps there is something
with word where it doesn't fully recognize that it is active again...
although maybe that doesn't make sense, since you can still type with
no problem.

One last thing: like Cliff, I also have Spaces running,.. just fyi.

Robert

 

[SunWolf]

Cliff & JBB -

I've not been able to cause the insertion point behavior either.

It would also be helpful to know what specific Mac system configs you have&
what specific OS X versions you're running.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Same problem here, Bob. I only installed Office 2008 yesterday, so not
an awful lot of experience with this version, yet 20+ years of
experience with MS Office. Right now I am working on an 18 pages
document with many text tables. Placing the insertion point somewhere
in the table makes it disappear more than 50% of the time. Quite
annoying when you do not know where the text entered will appear.

My system:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B02
SMC Version: 1.16f8
Serial Number: W873701XX92
Sudden Motion Sensor:
State: Enabled

System Software Overview:

System Version: Mac OS X 10.5.1 (9B18)
Kernel Version: Darwin 9.1.0
Boot Volume: MacBook Pro HD
Boot Mode: Normal

Hope that helps,
Wladimir

 

[Robert Owens]

Also... like Wladamir, I notice the problem more when i am working
with tables.

forgot to add my OS info:

System Software Overview:

System Version: Mac OS X 10.5.1 (9B18)
Kernel Version: Darwin 9.1.0
Boot Mode: Normal
Time since boot: 22:11