Disappearing Custom Toolbar

[lots of questions]

Your assistance with an ongoing problem is greatly appreciated...

Have 3 simple macros stored in a Word2003 template. Created and attached
the macros to a small toolbar in the template. Macros "run" in Editor.
Macros run from toolbar....so far - no problems.

I emailed this "template" to the requesting employee for review. When
employee opened the template from Outlook, the toolbar was there, also listed
in View-Toolbars. When saved from Outlook to employees hard drive and
opened, toolbar is there as well as listed in the View-Toolbars dropdown
list.....macros run great from both instances....this employee is at another
facility and has total access to the companies large network.

Now - file is moved to master folder on company network where the employees
have 'rights' to access the templates. When customer does test run and
accesses the template via: File-New and selects template, the file opens but
the toolbar is absent. When the employee checks the View-Toolbars menu - the
toolbar is missing from the list. While on the phone together, we then walked
thru the process of opening the template at the same time. My file opened
with the toolbar, his did not.

Is this a Word issue, me issue, or an IT issue? It would sure help clear
things up with a number of similar templates...Can this information be found
on the MVP site?

 

[Charles Kenyon]

In a new document created where the toolbar is absent, what is the attached
template?
Tools > Templates and Add-Ins...

Is the template stored in either the designated user templates folder or
workgroup templates folder? If not, the macros may be blocked by macro
security without notice. Even if it is in one of these folders, macros will
be blocked unless the security option to trust installed templates and
addins is checked.

This deals with the macros, but I don't think it would strip out toolbars.

The easiest way I can think of to get this to happen is to create a new
document based on your template, save that as a template, and then create a
new document based on the new template. If this is what happens, when you
open the (new) template, it will not have the macros or toolbars either.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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from my ignorance and your wisdom.

 

[lots of questions]

Charles - thank you for responding.....to answer some of your questions
All company electronic forms (templates) are stored in a designated user
templates folder on the network. We have added tabs to Templates and Add Ins
where the employees access the templates. I had the employee check his Word
security settings and it was set to medium, which asks whether to enable or
disable macros, he selected enable to open the file. The macro code is
there, its just that the toolbar and View-Toolbars listing are gone when he
opens a template from the network source. I know that 2003 has a lot more
'security' than the 2000 we were using prior to a recent pushout. You
mention: "macros will be blocked unless the security option to trust
installed templates and addins is checked." Where is this setting? All
templates are password protected by my department before being uploaded to
the network folder. The curious thing is than when emailed all is well, and
when he re-saves the template to a document on his hard drive, everythiing is
still good. Could this be some security setting other than from within Word?
regards...