Disappearing Edits

[Marie_P]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have had three reports (2 different people) in the past two weeks whose edits have "disappeared". They are working on a document for hours, doing frequent saves, and then claim that they walk away for a while. When they return to their work, the document (if it's a newly typed doc) or the edits they made, are all gone.

No one is reporting seeing any prompts or errors, Word has not crashed so there are no temp files or autorecovery files for me to get at. Any ideas? Thanks

-Marie

 

[Rob Schneider]

I'd bet it is not a flaw with Word. Maybe. But hard to see exactly what.
And hard to understand if it was a flaw with Word that this flaw would
not have been noticed by now.

I would strongly suspect something with whoever was touching the
computer; either while working on the documents, or whomever touched the
computers when they "walked away". If not the person, then the computer
or file server on which the files were stored. Or some sort of malware
on the machine is deleting files. More likely an issue of computing
security.

Re "frequent saves": to where? How often? How did they do it?

"When one hears hooves, think horses not zebras."

--rms

www.rmschneider.com

 

[John McGhie]

Carefully check their settings for Tracked Changes.

Chances are they have simply hidden their changes.

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I have had three reports (2 different people) in the past two weeks whose
edits have "disappeared". They are working on a document for hours, doing
frequent saves, and then claim that they walk away for a while. When they
return to their work, the document (if it's a newly typed doc) or the edits
they made, are all gone.

No one is reporting seeing any prompts or errors, Word has not crashed so
there are no temp files or autorecovery files for me to get at. Any ideas?
Thanks

-Marie

--

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matters unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]