Disappearing Email in Outlook 2003

[Jeff R]

Today, for whatever reason, all email disappeared from my inbox. This has
happened 3 times over the past year and appears to random. The messages
located in Deleted Items and Sent Items remained intact, but the inbox is
completely gone. The messages were not moved to a PST file, and
AutoArchiving for the Inbox is turned off. I didn't access my mailbox via
any other devices (blackberry, etc); they just disappeared. All inbox rules
I have set up are just to move specific messages to my personal folders. Any
idea how I can find out what may be causing this? We're running Outlook 2003
on Exchange 2003. Thanks!

 

[Roady [MVP]]

Does the folder size indicate that there are still messages in folder? Tried
resetting the view on the folder?

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Today, for whatever reason, all email disappeared from my inbox. This has
happened 3 times over the past year and appears to random. The messages
located in Deleted Items and Sent Items remained intact, but the inbox is
completely gone. The messages were not moved to a PST file, and
AutoArchiving for the Inbox is turned off. I didn't access my mailbox via
any other devices (blackberry, etc); they just disappeared. All inbox rules
I have set up are just to move specific messages to my personal folders.
Any
idea how I can find out what may be causing this? We're running Outlook
2003
on Exchange 2003. Thanks!

 

[Jeff R]

After the last time this happened, I set up the Dumpster Always On registry
setting and found all the deleted mail from today in the Recover Deleted
Items for the inbox. See the article at the link below.

http://office.microsoft.com/en-us/assistance/HA011165281033.aspx

Even though I was able to recover the mail, I still want to get to the root
cause of the problem since it has happened several times.

Jeff