Disk Full ALERT ON OPEN WORD DOCUMENT - not a save alert.

[Richard Haszard]

Hi,

Does anyone know how to solve a Disk Full Alert when trying to OPEN any
Word Doc? Note: This is not a sDisk Full onSave Alert.

This problem has occurred before and the only fix I could find was to
reinstall Office X.

I am using Office X 10.1.5 on a G5 1.8 dual with 160g HD and 1.5g ram.
Disk is definitely NOT full. Disk Full patch when saving does NOT work
for this problem.

Microsoft gives me more problems than any other software!

Anyone know a solution other than reinstall which will only delay the
problem happening again?

Thanks,
Richard

 

[Richard Haszard]

I forgot to mention that MS online help is not available because they
don't accept the Office:mac serial number. - Typical

They ask for a product ID in the form: 12345-XXX-7654321-98765.
But there is no such number on the CD pack.
The only numbers there are in the form:
A1B23- ABCDE-1ABC2-AB1CD-1A2BC

They obviously don't support their Mac products!

 

[Ramón G Castañeda]

Hi,

Does anyone know how to solve a Disk Full Alert when trying to OPEN any
Word Doc? Note: This is not a sDisk Full onSave Alert.

This problem has occurred before and the only fix I could find was to
reinstall Office X.

I am using Office X 10.1.5 on a G5 1.8 dual with 160g HD and 1.5g ram.
Disk is definitely NOT full. Disk Full patch when saving does NOT work
for this problem.

Microsoft gives me more problems than any other software!

Anyone know a solution other than reinstall which will only delay the
problem happening again?

Thanks,
Richard

It sounds like Word does not see enough hard disk space left to open the
document and create the necessary temp file.

The first thing I do when any application acts flakey is to trash it
preferences file.

In your case I would check your hard drive thoroughly. When it begins to
get 85% full, you'll begin to see problems. Check for undeleted temp files,
run DiskWarrior, Repair Permissions with Apple's Disk Utility (before an
after the installation of any software that uses an installer), Run
Cocktail, etc.

The drive could be failing, too.

Log in as a different user, with newly created account to see if the
problem persists. If it doesn't, then you know it's a software problem in
your account.

Incidentally, the System is up to 10.3.4 by now. In my opinion, all
versions of Puma and Cheetah (10.0.x through 10.1.x) were terrible. If you
can, upgrade to Panther 10.3.4 or, at least, to Jaguar 10.2.8.

 

[Richard Haszard]

Hi Ramon,

Thanks for your reply. My disk is only 50% full (20g remaining).

I am using OS10.3.4

Trashing prefs doesn't seem to work.

What is Cocktail?

Thanks,
Richard

 

[Walt Basil]

They ask for a product ID in the form: 12345-XXX-7654321-98765.
But there is no such number on the CD pack.
The only numbers there are in the form:
A1B23- ABCDE-1ABC2-AB1CD-1A2BC

Hi Richard,

That would be your CD key, not your PID (Product ID). You get your PID from
selecting "About Word" from the "Word" menu.

It will say at the bottom of the about window:

This product is licensed to:
Your Name

Product ID: XXXXX-XXX-XXXXXXX-XXXXX

 

[Ramón G Castañeda]

I forgot to mention that MS online help is not available because they
don't accept the Office:mac serial number. - Typical

They ask for a product ID in the form: 12345-XXX-7654321-98765.
But there is no such number on the CD pack.
The only numbers there are in the form:
A1B23- ABCDE-1ABC2-AB1CD-1A2BC

They obviously don't support their Mac products!


Richard Haszard wrote:

Richard,

The product number is generated when you install Office. During the
installation process, you are shown a window displaying this product number
and prompted to write it down for future use. If you didn't notice it and
just clicked on the Continue button, you can see the product number anytime
on the splash screen. Just select the "About Š" (in any of the Office
applications) and the window will pop up displaying the product number so
you can write it down.

 

[Ramón G Castañeda]

Hi Ramon,

Thanks for your reply. My disk is only 50% full (20g remaining).

I am using OS10.3.4

Trashing prefs doesn't seem to work.

What is Cocktail?

Thanks,
Richard

Richard,

Cocktail is an essential shareware utility (you can get it from
http://www.versiontracker.com) that lets you perform all kinds of
maintenance routines. For instance, if you don't let your machine run 24/7
so that the Cron Scripts can run in the middle of the night as intended,
then you can use Cocktail to run the daily, weekly and monthly scripts. It
also lets you Prebind the system, etc.

It's really necessary to Repair Permissions with Apple's Disk Utility
BEFORE and AFTER installing any software that uses an installer that asks
you for your password. Otherwise, repairing permissions after the fact may
not work in all cases. See post # 2 in the following thread at the Apple
Discussion board:

http://discussions.info.apple.com/WebX?13@@.68941aef/1

Ramón

 

[Richard Haszard]

Thanks Ramón,

I had no knowledge of the requirement to repair permissions before and
after using installers. I have done so this time I have re-installed MS
Office.

I do let my G5 run 24/7 so do I still need to use Cocktail?

Cheers,
Richard

 

[Ramón G Castañeda]

Thanks Ramón,

I had no knowledge of the requirement to repair permissions before and
after using installers. I have done so this time I have re-installed MS
Office.

That "requirement" seems to have been discovered by users and techies. I
don't think Apple has officially acknowledged it (not surprisingly).

I do let my G5 run 24/7 so do I still need to use Cocktail?

If the machine is on 24/7, then it's not essential. However, Cocktail also
lets you "Prebind" the system, which may improve performance

You may want to read the articles on system maintenance in those links.

 

[Richard Haszard]

Hi Ramón,

Thanks for your help. After reading the system maintenance docs I
realised that although my computer ran 24/7 it slept at night and that
'sleep' did not allow the crons to do their thing. I have downloaded
Cocktail and used it successfully but I will now keep my system awake
24/7 or get Cocktail to do the maintenance at a more convenient time.

The Word problem I was having may be similar to the 'Disk Full when
saving error' in the huge size of the temp file. I suspect that the lack
of system maintencance may have let the Word temp file get too large. If
so, I hope the problem is now solved.

Thanks again,
Richard

 

[Richard Haszard]

Update ...

I have repaired permissions before and after reinstalling Office.
I have run the all the cron scripts.
Word ran OK for 24hrs but has now back to its old tricks - refusing to
open any document and shows the same error "There is not enough memory
or disk space to complete the operation" (trying to open any small Word
file).

Come on Microsoft - get your act together!

 

[Richard Haszard]

My update post was premature ...

Word open doc error is now intermittant. Sometimes it will open docs.
Quit then restart Word and then the error happens again. without
anything else changing. Do another restart of Word and it works again!
Do another restart and it doesn't!!!???

Something definitely haywire here.

Richard

 

[Ramón G Castañeda]

Richard,

At this point, your hardware is suspect. Maybe the drive is going bad. It
can happen to a brand new drive,

If this were a Microsoft issue, a lot more users would be seeing the
problem.

All Office 2004 are running very well here. Some of the Word documents I
have been working on are over 5GB.

 

[Richard Haszard]

Hi,

Ms have replied to my support query. They believe that the Normal
Template in Word has been corrupted. Their fix is to trash thee Normal
Template file and restart Word which generates a new template.

So far this appears to work

Fingers crossed,
Richard