Disk Full Error in Word 2004

[DMH]

I am having a bizarre error with Word 2004. Every time I try to save
one particular file (generated in Office XP originally), I get an
error stating that my disk is full, and I can't save the file. My
disk is nowhere near full though, and I have not yet been able to
duplicate this error with any other file. Unfortunately, it is a
critical file that I must use. I have tried copying and pasting the
contents into a completely new blank file and saving, I have tried the
running the .dot Word macro fix that was posted for earlier versions
of Word that removes tmp files, but no success. I have looked at the
compatability check and the only thing that showed up was a font
substitution issue. Anyone seen this error? Any help would be
appreciated.

DH

 

[Dayo Mitchell]

Maybe the document is corrupt? See here re causes, fixes:

http://word.mvps.org/MacWordNew/DocumentCorruption.htm

DM

 

[Beth Rosengard]

Hi DH,

When you say you copied and pasted the contents of the file into a new blank
document, did you include or exclude the last paragraph mark. You have to
exclude it. See here for how to "uncorrupt" a document and try the
round-trip conversion to web page method for Word 2004 documents:
<http://word.mvps.org/MacWordNew/DocumentCorruption.htm>

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>

 

[DMH]

Beth - thanks for the reply. I have tried removing the final
paragraph mark, but it does not seem to make any difference. Some
additional information:

* The problem happens on both OS X Panther and using Virtual PC with
Win2K.
* The problem does not happen on Windows XP using Office XP (2003
edition)
* After copying and pasting various sections of the document (ie -
header, footer, TOC etc), it appears as if the offending section is a
series of images that were inserted into the doc, when created on an
XP platform. Remove the images and the problem goes away.

Based on the fact that the problem only seems to happen on the Mac OS
X file system (HFS+), it seems to be specific to the implementation on
this platform. (The Virtual PC test I performed was accessing a shared
folder on the Mac as well) Any ideas on the cause and/or fix for
this? Sounds like a potential bug in Word 2004, but I am not sure if
it has been recognized or if anyone else has seen this. I know that
the disk full error is supposed to be fixed in Word 2004, but it looks
like this may be a condition that was not accounted for in the QA
process.

 

[Beth Rosengard]

Hi DH,

Here's the response I got:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I don't think this is related to the Disk is Full issue. Since he seems to
have narrowed the problem down to a set of graphics in the document, my
guess would be that there is a problem with one of the graphics or a couple
of them. It could have been a problem in the source file of the graphic, I'm
not sure. My recommendation would be for him to remove the graphics and add
them in again from the source files, one at a time until the problem repros.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Give it a try and let us know what happens. Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org>