Disk full issue back in Office 2004

S

Sidney

I've had the infamous disk full issue happen to me many times in Office
2004 - possibly more then in X. The circumstances are always the same:
normal operation, then a sudden message from AutoRecover that the
document could not be saved.

The only difference is that the workaround template is completely
ineffective. I haven't seen an update on the mvps site or anywhere
else... are there any known solutions? I'm writing this message after
just losing yet another document I had forgotten to save often enough.
I force quit in hope that AutoRecover would kick in on relaunch, but it
didn't seem to notice that the file hadn't been closed properly.

Thanks in advance.

_Sidney
 
D

Daiya Mitchell

Interesting.

One way to prevent this from occurring is to close the doc every so often.
In the process of finding the bug, they also discovered (I think) that it
happens more often when editing headers/footer in page layout view, and that
using Normal View can help prevent it. You might want to read the
explanation on that to see if there are any other preventions.
http://blogs.msdn.com/rick_schaut/archive/2004/05/19/135315.aspx

Except I'm not sure it's the same issue--so some questions--
What is the exact text of the error message? Why do you say it comes from
AutoRecover? (I can't remember if it did or not)

When you say the template is ineffective--does it not give you the message
boxes and remove the undo files, or does it work but you still can't save
the document?
 
B

Beth Rosengard

Hi Sidney,

No new news. While I've seen other reports of Disk Full errors in Office
2004, I don't remember any as severe as yours seems to be; and most folks
aren't seeing it at all. I wonder if there's something about your system or
the way you use Word that produces the error.

Do you have your OS and Office fully updated? What kinds of documents are
you working on? How complex are they? How often do you usually hit Save?

There are other causes for the Disk Full error besides too many temp files
open. When you're running Word, do you have a lot of other apps open,
especially memory-hungry apps like Photoshop? Do you have sufficient RAM?

I don't know if we'll be able to help but give us as much info as you can
and we'll at least try.

--
***Please always reply to the newsgroup!***

Beth Rosengard
MacOffice MVP

Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm>
(If using Safari, hit Refresh once or twice ­ or use another browser.)
Entourage Help Page: <http://www.entourage.mvps.org>
 
J

John McGhie [MVP - Word and Word Macintosh]

There are two common problems that cause the error. The error itself is a
generic error that literally means "Word was unable to write one of the
files it was attempting to write."

The work-around template cures only one of the causes (of which there are
many) and the cause it cures is extremely rare in Word 2004. So it's not
likely to be much help to you.

The problem usually (not always) results from exceeding the number of files
that your operating system can hold open. Often, you can clear this up by
rebooting your computer to force OS X to do its housekeeping.

Sometimes, you have run out of available "file handles" because of
corruptions in the OS temporary storage area of your disk. Taking Disk
Utility for a walk and running Repair Permissions can produce an
improvement.

Regrettably, neither we nor Microsoft has any really good idea of what is
causing this, so it's a bit difficult to fix it. For example, this iBook
never exhibits the problem, and I have no idea why...

All I could suggest is that each day when you finish work, you Shutdown your
computer, or Restart your computer. That will ensure that OS X does all of
the cleaning up that it does each time it starts, and present you with a
nice clean operating system in the morning.

It is entirely possible that one of the other applications you are running
is gobbling file handles during the day. I have no idea which one, but I
would be suspicious of anything that "also" is interested in Word files,
such as an antivirus program, a "helper" program, or a backup utility. If
you have any such programs, you might try running without them for a week
and see what happens.

Sorry to be no help at all.


I've had the infamous disk full issue happen to me many times in Office
2004 - possibly more then in X. The circumstances are always the same:
normal operation, then a sudden message from AutoRecover that the
document could not be saved.

The only difference is that the workaround template is completely
ineffective. I haven't seen an update on the mvps site or anywhere
else... are there any known solutions? I'm writing this message after
just losing yet another document I had forgotten to save often enough.
I force quit in hope that AutoRecover would kick in on relaunch, but it
didn't seem to notice that the file hadn't been closed properly.

Thanks in advance.

_Sidney

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410
 
S

syatabe

After years of freedom from the "disk full" error, I "up"graded to
Word2004 from Word98. A document that had been generated on a PC under
Word 2001 had behaved fine under Word98, but under Word2004, Word would
display a splash screen then crash before displaying any of the file.
I found that by removing two vector-based graphics images, the file
would function with Word2004. These two graphics had been copy/pasted
from an older document and have unknown origins. My OS and Word are
both the latest versions.

I was fortunate in that I had to redraw only 2 figures. I hope that
this helps.

Stuart
 
F

fatihkocer

it may be because you have so many equations in your file. microsoft's
work around is to NOT copy equations from one file to another. it is a
nice work around isn't it. they recommend that you open your equations
one by one, insert the object in the new one and copy them one by one.

it solved my problem. but copying over 60+ equations when you are
trying to finish writing your dissertation is not fun at all. too late
to switch to latex, but will do after i am done with this thesis.

i switched to apple because of windows, now i am switching again
because of ms. thank you so very much. oh, the $200+ spent on this
office 2004 for mac? money very well spent, indeed...
 
E

Elliott Roper

it may be because you have so many equations in your file. microsoft's
work around is to NOT copy equations from one file to another. it is a
nice work around isn't it. they recommend that you open your equations
one by one, insert the object in the new one and copy them one by one.

it solved my problem. but copying over 60+ equations when you are
trying to finish writing your dissertation is not fun at all. too late
to switch to latex, but will do after i am done with this thesis.

i switched to apple because of windows, now i am switching again
because of ms. thank you so very much. oh, the $200+ spent on this
office 2004 for mac? money very well spent, indeed...
There is a delightful freeware halfway house for creating equations as
pdf snippets using TeX/LaTeX syntax called Equation Service
see http://www.esm.psu.edu/mac-tex/EquationService/index.html
Plop them into your Word as picture from file.

You need most of the LaTeX/Tex installation to make it work, but work
it does. Beautifully.

More than a few equations in an academic situation? LaTeX is a
no-brainer.
Word makes sense in a pointy-haired-boss environment when you need only
a few equations and the document will be getting mangled by morons.
I'm taking a stress break answering this. Back to PHB land after a
coffee ;-)
 
R

Rob Daly [MSFT]

If you can reproduce the issue consistently with the same steps every time,
here are my suggestions (you may be very helpful in providing information
for us to track down more of the ugly heads that this has been rearing this
time round).

(a) Save a system profile of your machine and send it to me
(b) Type up an *exact* step by step description of the things you do to get
to the bug (no detail is too small)
(c) When you encounter the bug, open up the Terminal app and type 'lsof';
this lists the open files - see if there is an unusual amount of files, or
multiple instances of one file

Some questions:
Are you writing docs with multiple languages?
Are you running any background third party software (like Norton anti-virus,
CopyPaste, SpellCatcher and the like)?
Does this happen with every document or just some? If it's just some, do
they have anything in common (like one piece of content, orgcharts, made in
winword, etc etc)?
Any other info that may help?

If you can reproduce this issue with one or more docs, I would love if you
could share. That way we can try to get to the root of the issue here by
actually reproducing it. Unfortunately, this issue is a slippery customer
and we have been trying to pin it down for a long time. We fix some parts of
it and others pop up. It is likely that there may not be one specific cause,
but more likely there are a large number of vectors to hit the same
weakness.

Thanks in advance for your help,


--
Rob Daly
Macintosh Business Unit
Word Test

--
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this e-mail address. It is for
newsgroup purposes only.

Find out everything about Microsoft Mac Newsgroups at:
http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups
Check out product updates and news & info at:
http://www.microsoft.com/mac
 
S

Sidney

I'm sorry to have walked away from this thread. I just remembered it,
and couldn't stand leaving your responses unaddressed. Actually, for
one reason or another ('could be more saving and reopening diligence),
I haven't had to face this error for a while. But still, here goes...

Interesting.

One way to prevent this from occurring is to close the doc every so often.
In the process of finding the bug, they also discovered (I think) that it
happens more often when editing headers/footer in page layout view, and that
using Normal View can help prevent it. You might want to read the
explanation on that to see if there are any other preventions.
http://blogs.msdn.com/rick_schaut/archive/2004/05/19/135315.aspx

Unfortunately, much of this applies to me, and I knew it. I've tried
working in normal, but am just too comfortable with page layout. When I
start to get worried about a document, I do sometimes reopen it. I read
that article once before, and loved it. I'm just annoyed that it
results in such an unfixable problem.
Except I'm not sure it's the same issue--so some questions--
What is the exact text of the error message? Why do you say it comes from
AutoRecover? (I can't remember if it did or not)

I don't have the exact text now, but it was very familiar — the same
bolded message about disk space as in Office X. Maybe I shouldn't have
mentioned AutoRecover. It's just that I often first learn that I've
reached my file limit when AutoRecover fails to save.
When you say the template is ineffective--does it not give you the message
boxes and remove the undo files, or does it work but you still can't save
the document?

It works perfectly in clearing undo, but I still can't save.
---------------
Hi Sidney,

No new news. While I've seen other reports of Disk Full errors in Office
2004, I don't remember any as severe as yours seems to be; and most folks
aren't seeing it at all. I wonder if there's something about your system or
the way you use Word that produces the error.

Thanks for checking. I doubt that there is anything unique about my
setup. It's mixed use, with a header/footer using various fields,
sometimes a few equations… My computer isn't the newest, but surely
decent: 60 GB, 768 MB RAM, 800 MHz G4.
Do you have your OS and Office fully updated? What kinds of documents are
you working on? How complex are they? How often do you usually hit Save?

I always stay updated. I have two main types of documents. The first
uses auto-updating fields and an image in the header. It's sometimes
two column, sometimes multisection sometimes using images, and often
numbered. The second is text-only. Of course, there's a lot of
variation.
I admit I've often been absent-minded about saving, but not always.
There are other causes for the Disk Full error besides too many temp files
open. When you're running Word, do you have a lot of other apps open,
especially memory-hungry apps like Photoshop? Do you have sufficient RAM?

I have enough RAM and do run hungry apps. But I tend to quit what I'm
not using, so that's probably not the issue.
I don't know if we'll be able to help but give us as much info as you can
and we'll at least try.

Thanks, Beth.
---------------
There are two common problems that cause the error. The error itself is a
generic error that literally means "Word was unable to write one of the
files it was attempting to write."

The work-around template cures only one of the causes (of which there are
many) and the cause it cures is extremely rare in Word 2004. So it's not
likely to be much help to you.

The problem usually (not always) results from exceeding the number of files
that your operating system can hold open. Often, you can clear this up by
rebooting your computer to force OS X to do its housekeeping.

Sometimes, you have run out of available "file handles" because of
corruptions in the OS temporary storage area of your disk. Taking Disk
Utility for a walk and running Repair Permissions can produce an
improvement.

My computer is shut down at night, so I'd only "need" to reboot it
while having an error session, and I honestly wouldn't want to restart
then. I have cron running maintenance when the comp's awake, so that's
not it.
Regrettably, neither we nor Microsoft has any really good idea of what is
causing this, so it's a bit difficult to fix it. For example, this iBook
never exhibits the problem, and I have no idea why...

All I could suggest is that each day when you finish work, you Shutdown your
computer, or Restart your computer. That will ensure that OS X does all of
the cleaning up that it does each time it starts, and present you with a
nice clean operating system in the morning.

It is entirely possible that one of the other applications you are running
is gobbling file handles during the day. I have no idea which one, but I
would be suspicious of anything that "also" is interested in Word files,
such as an antivirus program, a "helper" program, or a backup utility. If
you have any such programs, you might try running without them for a week
and see what happens.

Sorry to be no help at all.

Often, "no help" can end up being the best in the long run. Thanks.
---------------
...I found that by removing two vector-based graphics images, the file
would function with Word2004. These two graphics had been copy/pasted
from an older document and have unknown origins. My OS and Word are
both the latest versions.

I was fortunate in that I had to redraw only 2 figures. I hope that
this helps.

Stuart

I only reuse the graphics from my templates. Thanks for sharing,
though. Maybe this will be a fix for someone else.
---------------
it may be because you have so many equations in your file. microsoft's
work around is to NOT copy equations from one file to another. it is a
nice work around isn't it. they recommend that you open your equations
one by one, insert the object in the new one and copy them one by one.

I don't reuse equations that much. Annoying, though. Sorry for your lost time
 

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