Beth,
I installed the FixDiskFullIssue.dot into the Office/Startup/Word
folder. I have the VBA v10.1.5 Installed. The "Disk Full Error?" does
not show in the File menu in MSWord after launching. I have installed
all the updaters for Office X. Any suggestions on how to get this to
work?
Barb
[/QUOTE]
To all of you struggling with the Disk Full error message when saving,
Beth's workaround that installs a ADD-IN command to the Word File
Menu that allows you to escape the kiss of death is just brilliant.
Really a life-saver! We love you Beth!
http://word.mvps.org/FAQs/WordMac/DiskFullErrorContent.htm
For the less experienced users out there, I found I needed to discover
some extra steps not mentioned in Beth's article, before I could get
the Add-In installed and working. If you need help, please read on…
After downloading and expanding DiskFullIssue.dot to the desktop, you
need to drag it to Applications/Microsoft Office X/Office/Startup/Word
folder. I'm assuming you know how to open the folders sequentially
to get to the Word Startup folder.
Then, assuming you did the easy install of Office, you have already
got Visual Basic installed as part of the Word program. But you need
to do a couple more steps not mentioned in Beth's article:
You need to go to the Tools menu and open "Templates and Add-Ins" at
the bottom of the menu.
In the "Global Templates and Add-Ins" box you need to have the file
"DiskFullIssue.dot" and the box checked.
If it's not seen in the box, you need to click on "Add…" .
Then in the Choose a File dialog box, you need to go to the drop down
menu for the file location (just below the "Enable:" drop down menu
at the top) and sequentially select each of the following until you
get to the Applications/Microsoft Office X/Office/Startup/Word folder
and select the "DiskFullIssue.dot" file. So, for the beginners out
there, in the location drop down menu choose
1. Microsoft Office X folder (drop down one from Templates in the
list)
2. Office folder (find it in the box below the drop down menu)
3. Startup folder
4. Word folder
5. "DiskFullIssue.dot" file (assuming you already dragged it into the
Word Startup folder, select the file and choose "OPEN".)
Once the file appears in the "Global Templates and Add-Ins" box, make
sure the little box next to it has a check mark in it, then click OK.
After all this, you should finally see the command "Disk is Full
error?" in Word's FILE menu just below the "Save as Web Page…"
command.
And when the Error message shows up (usually after a lot of editing)
you just select the "Disk is Full error?" command and click OK to
remove temporary files that are clogging up and free your memory to
save your file.
By the way, after spending hours with Microsoft Support, they keep
saying they can not endorse Beth's workaround because she is not a
Microsoft employee. Sadly they will spend hours with you, asking you
to trash the Word Settings 10 file and the com.microsoft.Word.plist
file and ask you to see if you can reproduce the error then. Of
course after you edit again for hours (depending upon how big your
document is and how much memory you have to fill up with temporary
files) you still get the "kiss of death" fatal Disk full Error
message.
After I found Beth's great solution, and told them about it, they
denied that it was a Microsoft workaround as stated in Beth's article.
MS Word Tech Support came back with the suggestion that I just save
and quit Word periodically to get rid of the temporary files
(hopefully before the program freezes). That's their workaround so
far. I told them I thought it was unfair to ask the user (me) to
remember to quit the program periodically and accurately guess how
close my memory was to being full of temporary files, or suffer the
deadly consequences. They still don't want to believe it isn't
"document-specific", i.e., a problem to a particular document, even
though I told them it has happened to me on different documents. They
also don't want to believe that it not machine-specific, ie. Not just
on my iBook, even though I told them I found other users on this
bulletin board who had the problem.
I insisted that the Support Tech, (who by the way was very committed
to finding the problem and said he would not give up), contact the
Software Engineers who wrote the code to ask them specifically:
"Is there a provision in the Word software for kicking out the oldest
temporary file when there is a call to save a temporary file and there
is insufficient memory to do so?"
If they check and find they forgot to put that into the program, then
they must know that at some point the temporary files will build up
and go beyond the memory limit, freezing the program as it is
currently written.
We'll see what the Support Tech finds out.
Hope this helps.
