Display inserted object as icon not functioning

[Siggy]

I read through the postings about inserting PDF files as an object into
word/excel.
We came across a variant of it; in our test environment we are able to
insert a pdf object into word that gets displayed as an icon, but in our
production environment this gives the error " This object was created in
Acroexch. this application is not available to open this object." Tests with
a simple txt document give a similar error message.
In other words the "display as icon" option for the insert object / create
from file is not working.
In excel it says "cannot insert object".
So no matter what type of object I want to insert, I have the problem in
office.
Currently we use Office XP SP2 (10.5815.4219) in a W2003 TS environment.
Could someone have disabled the inserting of objects into Word ?

 

[garfield-n-odie [MVP]]

If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.

 

[Siggy]

We're using the symantec corporate edition v 10.
the file officeav.dll is not present on the system either.
Live-update has run and recieved the latest definitions.

"garfield-n-odie [MVP]" schreef:

 

[garfield-n-odie [MVP]]

When you searched for officeav.dll, did you include hidden and
system files and folders in the search options?

 

[Siggy]

When you searched for officeav.dll, did you include hidden and

system files and folders in the search options?

Yes, no worries there.
I must shed a new light on this issue. I did not tell yet that this
functionality works in our test environment, but not in the production
environment.
I can reproduce the error in the test environment, if I modify the ACL of
the windows executable packager.exe. After checking I learned that a
hashrule in the production environment GPO prevents access to this file.
this might be helpful for others ...


"garfield-n-odie [MVP]" schreef: