display name incorrect on outgoing emails

S

skzuniga

Hi,

I recently installed entourage on our new MacBook. My husband uses an alumni forwarded email account as his main contact email and has this forwarded to his gmail account. I have properly configured his email account to get the mail from Gmail, but I have also tried to use the alumni account as the official display name on the account.

I assumed that setting this in the main account info (Name, Email address) should have taken care of this (it does in Outlook) but I added a reply-to header just to be safe. Now, the display name lists the gmail address on all sent mail and also includes the reply-to header.

My husband really doesn't want people having access to the Gmail account since he uses the other profile as his main point of contact.

Has anyone run across this problem? Anyone know how to fix it?

thanks,
s. zuniga
 
S

skzuniga

I should have clarified - the displayed address is gmail but the reply-to header is the correct alumni address so both are essentially listed at this point.
 
W

William Smith

Hi,

I recently installed entourage on our new MacBook. My husband uses an

alumni forwarded email account as his main contact email and has this
forwarded to his gmail account. I have properly configured his email
account to get the mail from Gmail, but I have also tried to use the
alumni account as the official display name on the account.

I assumed that setting this in the main account info (Name, Email
address) should have taken care of this (it does in Outlook) but I added
a reply-to header just to be safe. Now, the display name lists the gmail
address on all sent mail and also includes the reply-to header.

My husband really doesn't want people having access to the Gmail
account since he uses the other profile as his main point of contact.

Has anyone run across this problem? Anyone know how to fix it?

Do you have the Gmail account set up as a POP or IMAP account? For your
situation POP is preferred.

You'll want to set up your two accounts: Alumni account Gmail POP account.

In your alumni account be sure to include the Reply-To header that
points to your Gmail account.

The trick to making this work is to make sure that Entourage thinks your
downloaded Gmail messages are actually coming from your alumni account.

1. Create a new Mail (POP) rule using Tools --> Rules.
2. Criterion: Account is <your Gmail account>.
3. Action: Change account <your alumni account>.

The third step is only available with POP accounts. If you'd prefer to
keep your messages on the Gmail servers then you can edit your Gmail
account's properties in Entourage to leave messages on the server.

Send all new messages using your alumni account. People will reply to
the Gmail account. You'll download mail from Gmail but your Entourage
rule will reset the messages as if they were from your alumni account.
Any replies will be sent from your alumni account automatically.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
S

skzuniga

Hi Bill,

I tried this and it does show that I am sending via his alumni account (i.e., when I look in the sent box, the messages say they were sent via that account) but when I send myself a test message at another account - the message itself shows the gmail address in the display header and not the alumni account.

It's as if the "account id" is replacing "email name" when the messages get sent. I did a little research on apple scripting and I'm wondering if I need something like an apple script to put in the correct value for this field population. Of course, that doesn't explain why I see something different in the sent box than I do on the incoming message in another email application.

thoughts??

I really appreciate your input.

best,
s. zuniga
 
W

William Smith

Hi Bill,

I tried this and it does show that I am sending via his alumni
account (i.e., when I look in the sent box, the messages say they
were sent via that account) but when I send myself a test message at
another account - the message itself shows the gmail address in the
display header and not the alumni account.

It's as if the "account id" is replacing "email name" when the
messages get sent. I did a little research on apple scripting and I'm
wondering if I need something like an apple script to put in the
correct value for this field population. Of course, that doesn't
explain why I see something different in the sent box than I do on
the incoming message in another email application.

What specifically do you mean by "display header"? When a recipient gets
a message and opens it, he should see the alumni "From" address. When
someone replies then the "To" should be the Gmail address.

If you're not seeing this then I think you may have some information in
your alumni account in Entourage populated with some Gmail information
(other than the extra header that you've added).

Again, this is assuming you're using Gmail POP and not IMAP.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
H

Hui Nee Chin

Hello,

I suspect that this might have something to do with your ME contact on
Entourage. If you go to the Address Book tab and look for your ME contact
(the icon for this contact should have a purple background). Are the two
email addresses listed in the contact information?




Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.
 
S

skzuniga

Hi Bill,

What specifically do you mean by "display header"? >When a recipient gets
a message and opens it, he should see the alumni >"From" address. When
someone replies then the "To" should be the Gmail >address.




This first part is exactly the problem - the "from" does not show the alumni address. When someone replies, it goes to the alumni address (which is fine, actually, b/c the address is a forwarded email service so it just sends it along to gmail anyway).

He's trying to keep the gmail account private and doesn't want it broadcasted so that he can keep a single address as his point of contact - currently his email lists two. The gmail is in the "from" and the alumni is in the "reply-to". I just want the alumni to be in both!

thanks,
s. zuniga
 
S

skzuniga

Hi Hui Nee Chin,

I checked the address book and it had both email addresses listed - so I removed the gmail account, but it still didn't fix the problem.

Did you catch the part above where I said that the message in the sent folder shows the alumni account in the "from" but when I open messages in another account after sending them as a test they show the gmail address in the "from" instead? Why would this be different?

thanks,
Sunni
 
S

skzuniga

Hi everyone!

Turns out this was an issue with the account settings in gmail - I needed to go in and set up the alumni account as the default email for gmail so that it sends from this account and not the gmail.

thanks for all your help in trying to figure this out.

best,
s. zuniga
 

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