Display Name that E-Mail Recipients See

[Scott.A.Smith]

re: Outlook 2003

When I send e-mail to people, in the FROM FIELD, they only see my
complete e-mail address. The e-mail address is NOT preceeded by a
"friendly" display name, as one might expect.

As per MS Office Online Assistance at

http://office.microsoft.com/en-us/assistance/HA011507601033.aspx

I have ensured that I have the friendly name I want showing in the YOUR
NAME field under USER INFORMATION under TOOLS|E-MAIL ACCOUNTS. This
does not solve the problem.

I can temporarily solve it, per individual e-mail message, by selecting
HAVE REPLIES SENT TO under MESSAGE OPTIONS and then selecting my own
entry out of my CONTACTS list. But, I need a permanent solution.

Any suggestions? Thanks!!

 

[Russ Valentine [MVP-Outlook]]

Mail account type? Recipient's email software?
I would never expect both the familiar name and the email address to appear
in the From field that the recipient sees. Outlook has never done that. Only
the familiar name should appear if you are using SMTP/POP.

 

[Scott.A.Smith]

My recipient is using OUTLOOK EXPRESS. Outlook Express always shows
BOTH the e-mail address AND the familiar name in the <from> field that
the recipient sees.

When I go to another machine running OUTLOOK XP and send using the same
e-mail account setup, my OUTLOOK EXPRESS recipient sees BOTH the
familiar name AND the full e-mail address.

When I go back to the machine using OUTLOOK 2003 -- with e-mail
accounts setup exactly as on the OUTLOOK XP machine -- and send to the
same OUTLOOK EXPRESS recipient, he again sees only the e-mail address
in the <from> field, without the familiar, friendly name.

I have followed preceisely the instructions as at
http://office.microsoft.com/en-us/assistance/HA011507601033.aspx to no
avail.

Thanks Russ for your input! I hope my clarification helps pinpoint the
problem.

 

[Scott.A.Smith]

P.S. I am using accounts which are SMTP/POP.

 

[Scott.A.Smith]

Problem solved!!!!

In the e-mail accounts set-up, I had labelled two e-mail accounts the
same in the "Your Name" field. While every other detail was different,
the "friendly" name was entered the same in two of the accounts.

I guess OUTLOOK could not reconcile this and so showed nothing, <null>
if you will. I have tested it and recipients using OUTLOOK XP, OUTLOOK
EXPRESS, and YAHOO! MAIL all see the familiar name and not just the
e-mail address.

Thanks for your help Russ!