Distribution Lists unable to add or remove contacts

[jmitchel]

I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work. Save,
exit, go back in and it has not updated. I was able to repeat the problem.
I've done a office repair, which didn't help. I created a new DL from
scratch for her and imported it into her contacts. All was fine until she
tried to change it, which was a month or so later. Same problem again.

I"ve searched the web and this site and haven't found anything. Has anyone
seen this problem before?
Thank you for your help.
Judy21

 

[Russ Valentine [MVP-Outlook]]

Why would you import a DL? That always destroys it.

 

[jmitchel]

I guess that I don't understand or I'm putting it the wrong way. I've copied
Distribution Lists for different staff for years without any problems. This
is not an Exchange DL, it is a personal local one.

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]

I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work. Save,
exit, go back in and it has not updated. I was able to repeat the
problem.
I've done a office repair, which didn't help. I created a new DL from
scratch for her and imported it into her contacts. All was fine until she
tried to change it, which was a month or so later. Same problem again.

I"ve searched the web and this site and haven't found anything. Has anyone
seen this problem before?
Thank you for your help.
Judy21

 

[Russ Valentine [MVP-Outlook]]

You'll need to be more precise. DL's only work when they are in the same
folder in which they were created. Anything else is a setup for corruption
of the DL, which you seem to be demonstrating for us once again.
--
Russ Valentine
[MVP-Outlook]

I guess that I don't understand or I'm putting it the wrong way. I've
copied
Distribution Lists for different staff for years without any problems.
This
is not an Exchange DL, it is a personal local one.

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]

I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work.
Save,
exit, go back in and it has not updated. I was able to repeat the
problem.
I've done a office repair, which didn't help. I created a new DL from
scratch for her and imported it into her contacts. All was fine until
she
tried to change it, which was a month or so later. Same problem again.

I"ve searched the web and this site and haven't found anything. Has
anyone
seen this problem before?
Thank you for your help.
Judy21

 

[jmitchel]

Ok
Staff member A, created a DL in her default contact folder, naming it XYZ,
She added a list of staff from both our Global listing, her contacts and
others that she had to create from scratch. She used this DL for months
before she needed to remove or add contacts.
We opened the XYZ DL, "select members" from the global, then clicked "update
now", Save and close. Exit Outlook, open again, went back in, the new members
were not there. It also works the same way on deleting. Appears to work,
there are no errors, the changes just are not saved. It does not matter if we
try to delete/add one contact at a time or several.

Additional note: We recreated her DL in her default contact folder, under a
new name and still have the same problem. The list that I created was all
done by me in my default contact folder, then copied to her default folder.
Nothing changed, she could still use them, but not edit them...

This is not a large Dl listing. Maybe 30 -50.
-------------------------------------------

You'll need to be more precise. DL's only work when they are in the same
folder in which they were created. Anything else is a setup for corruption
of the DL, which you seem to be demonstrating for us once again.
--
Russ Valentine
[MVP-Outlook]

I guess that I don't understand or I'm putting it the wrong way. I've
copied
Distribution Lists for different staff for years without any problems.
This
is not an Exchange DL, it is a personal local one.

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]
I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work.
Save,
exit, go back in and it has not updated. I was able to repeat the
problem.
I've done a office repair, which didn't help. I created a new DL from
scratch for her and imported it into her contacts. All was fine until
she
tried to change it, which was a month or so later. Same problem again.

I"ve searched the web and this site and haven't found anything. Has
anyone
seen this problem before?
Thank you for your help.
Judy21

 

[Russ Valentine [MVP-Outlook]]

Seems to me this DL contains none of the criteria I listed for one that
would work very long without becoming corrupted.
--
Russ Valentine
[MVP-Outlook]

Ok
Staff member A, created a DL in her default contact folder, naming it XYZ,
She added a list of staff from both our Global listing, her contacts and
others that she had to create from scratch. She used this DL for months
before she needed to remove or add contacts.
We opened the XYZ DL, "select members" from the global, then clicked
"update
now", Save and close. Exit Outlook, open again, went back in, the new
members
were not there. It also works the same way on deleting. Appears to work,
there are no errors, the changes just are not saved. It does not matter if
we
try to delete/add one contact at a time or several.

Additional note: We recreated her DL in her default contact folder, under
a
new name and still have the same problem. The list that I created was all
done by me in my default contact folder, then copied to her default
folder.
Nothing changed, she could still use them, but not edit them...

This is not a large Dl listing. Maybe 30 -50.
-------------------------------------------

You'll need to be more precise. DL's only work when they are in the same
folder in which they were created. Anything else is a setup for
corruption
of the DL, which you seem to be demonstrating for us once again.
--
Russ Valentine
[MVP-Outlook]

I guess that I don't understand or I'm putting it the wrong way. I've
copied
Distribution Lists for different staff for years without any problems.
This
is not an Exchange DL, it is a personal local one.


:

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]
I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work.
Save,
exit, go back in and it has not updated. I was able to repeat the
problem.
I've done a office repair, which didn't help. I created a new DL
from
scratch for her and imported it into her contacts. All was fine
until
she
tried to change it, which was a month or so later. Same problem
again.

I"ve searched the web and this site and haven't found anything. Has
anyone
seen this problem before?
Thank you for your help.
Judy21

 

[jmitchel]

" Seems to me this DL contains none of the criteria I listed for one that

would work very long without becoming corrupted."

What are you talking about. You have not listed anything helpful. You have
not listed anything at all. All you have done is said... create from where it
is to be used.. it was. You must be getting your postings mixed up.

Seems to me this DL contains none of the criteria I listed for one that
would work very long without becoming corrupted.
--
Russ Valentine
[MVP-Outlook]

Ok
Staff member A, created a DL in her default contact folder, naming it XYZ,
She added a list of staff from both our Global listing, her contacts and
others that she had to create from scratch. She used this DL for months
before she needed to remove or add contacts.
We opened the XYZ DL, "select members" from the global, then clicked
"update
now", Save and close. Exit Outlook, open again, went back in, the new
members
were not there. It also works the same way on deleting. Appears to work,
there are no errors, the changes just are not saved. It does not matter if
we
try to delete/add one contact at a time or several.

Additional note: We recreated her DL in her default contact folder, under
a
new name and still have the same problem. The list that I created was all
done by me in my default contact folder, then copied to her default
folder.
Nothing changed, she could still use them, but not edit them...

This is not a large Dl listing. Maybe 30 -50.
-------------------------------------------

You'll need to be more precise. DL's only work when they are in the same
folder in which they were created. Anything else is a setup for
corruption
of the DL, which you seem to be demonstrating for us once again.
--
Russ Valentine
[MVP-Outlook]
I guess that I don't understand or I'm putting it the wrong way. I've
copied
Distribution Lists for different staff for years without any problems.
This
is not an Exchange DL, it is a personal local one.


:

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]
I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to work.
Save,
exit, go back in and it has not updated. I was able to repeat the
problem.
I've done a office repair, which didn't help. I created a new DL
from
scratch for her and imported it into her contacts. All was fine
until
she
tried to change it, which was a month or so later. Same problem
again.

I"ve searched the web and this site and haven't found anything. Has
anyone
seen this problem before?
Thank you for your help.
Judy21

 

[Russ Valentine [MVP-Outlook]]

I listed the criteria required for DL's to work. This DL does not meet it.
You are including members from the AD, new Contacts and pre-existing
Contacts. I would not expect such a DL to work very long before becoming
corrupt.
--
Russ Valentine
[MVP-Outlook]

" Seems to me this DL contains none of the criteria I listed for one that

would work very long without becoming corrupted."

What are you talking about. You have not listed anything helpful. You
have
not listed anything at all. All you have done is said... create from where
it
is to be used.. it was. You must be getting your postings mixed up.

Seems to me this DL contains none of the criteria I listed for one that
would work very long without becoming corrupted.
--
Russ Valentine
[MVP-Outlook]

Ok
Staff member A, created a DL in her default contact folder, naming it
XYZ,
She added a list of staff from both our Global listing, her contacts
and
others that she had to create from scratch. She used this DL for months
before she needed to remove or add contacts.
We opened the XYZ DL, "select members" from the global, then clicked
"update
now", Save and close. Exit Outlook, open again, went back in, the new
members
were not there. It also works the same way on deleting. Appears to
work,
there are no errors, the changes just are not saved. It does not matter
if
we
try to delete/add one contact at a time or several.

Additional note: We recreated her DL in her default contact folder,
under
a
new name and still have the same problem. The list that I created was
all
done by me in my default contact folder, then copied to her default
folder.
Nothing changed, she could still use them, but not edit them...

This is not a large Dl listing. Maybe 30 -50.
-------------------------------------------

:

You'll need to be more precise. DL's only work when they are in the
same
folder in which they were created. Anything else is a setup for
corruption
of the DL, which you seem to be demonstrating for us once again.
--
Russ Valentine
[MVP-Outlook]
I guess that I don't understand or I'm putting it the wrong way. I've
copied
Distribution Lists for different staff for years without any
problems.
This
is not an Exchange DL, it is a personal local one.


:

Why would you import a DL? That always destroys it.
--
Russ Valentine
[MVP-Outlook]
I have a user that can not add/remove contacts from a personal DL.
Outlook 2003
Win ZP
Exchange Server

When she opens it up and tries to delete or add, it appears to
work.
Save,
exit, go back in and it has not updated. I was able to repeat
the
problem.
I've done a office repair, which didn't help. I created a new DL
from
scratch for her and imported it into her contacts. All was fine
until
she
tried to change it, which was a month or so later. Same problem
again.

I"ve searched the web and this site and haven't found anything.
Has
anyone
seen this problem before?
Thank you for your help.
Judy21

 

[Brian Tillman]

We opened the XYZ DL, "select members" from the global, then clicked
"update now", Save and close.

I'm unsure why you think "Update Now" is how you add new DL members. After
clicking Select Members, select the members from the various address lists,
click the Members button, click OK, then Save and Close. You don't need the
"Update Now" button. More often than not, "Update Now" will change
something you don't want changed.

 

[jmitchel]

Sorry, I missed a step in what I put down. I did "Select Members, select the
members from the various address lists, click the Members button, click OK,
then Save and Close." It didn't work so I started selecting the "update now"
after saving (not exiting just saving).
One of my guys has given me something to try, so I'll be doing that this
morning in hopes that will work for her.

 

[Russ Valentine [MVP-Outlook]]

You are discovering why most of us abandoned DL's a long time ago. DL's in
the local Contacts Folder were added late in the development cycle of
Outlook, have never been reliable, and have never been fixed.