DL - Outlook 2007 says deleted but it's not??

[Mongo]

I have a system running Outlook 2007 on Windows Vista SP1.

One user has a private distribution list ("Board of Directors") that
suddenly stopped working. He types "bo" and "Board of Directors" shows as the
only match which he selects. The To: field shows "+Board of Directors"
underlined.

If the user tries to expand or send the email he gets a message saying the
address is not valid - perhaps it has been deleted (I don't have the exact
text).

I went to Address Book and the DL is there - doesn't appear to be any
problem with it. I did "Update Now" then "Save & Close" and the DL seemed to
work for a couple of days but it has died again.

Any ideas?

Joe

 

[Russ Valentine [MVP-Outlook]]

From your description, your user is using an autocompletion entry, not the
DL itself. That entry is likely corrupt. Delete it. Teach your user how to
select the DL directly.