W
willi58
In theory it is a perfect product and it is definitively the only one
that sycns correctly between Entourage 2004 and PocketPC but still do
not even think of buying it at the present moment!! Perhaps in a far
future they come up with a version that really works and does not
either screw up your Entourage calendar, your PPC calendar or your Mac
at all. I have never used any software that did cost me so much time
as PocketMac did and you can believe me I am speaking rather of days
and weeks than of hours. But the biggest problem with this company is
their "support". If they had no support at all it would be even
better, but what they do, they pretend to have a support. Sometimes
they will answer within hours, sometimes within days and sometimes you
would not even know whether they got your mail or your ticket at their
online support desk.
If you do not believe me and if you are still thinking of buying this
product I will summarize my experience since beginning of this July:
End of June I updated to Office 2004 (German localization) and also
updated PocketMac to version 3.3.5 as suggested on their homepage. It
immediately turned out that PocketMac crashed while syncing with
Entourage and that there were incorrect whole day entries. On July 6 I
sent them an email describing my problems. Since I did not get any
answer I repeated my mail on July 8, which was answered on July 10
with the simple question whether I have updated to version 3.3.5 (I
have stated that in the referring line of my original mail). On July
14 and July 28 I got 2 more useless answers and was finally referred
to "our engineers" on July 31. On Aug. 6 they posted me an updated
version of PocketMac at http://www.pocketmac.net/private/PM3-PRO.HQX
but unfortunately with this version my PocketPC was not even seen by
the Mac, which I told them immediately. On Aug. 9 I was told to try
another sync and to run the PMSystemReport Application - how could I
have done that without my Mac even recognizing the PocketPC? Finally
on Aug 10 they posted a new version of PocketPC. Amazingly this
version synced without any problems and rather fast with Entourage. So
far the "engineers" did do their jobs, but unfortunately since then
every time after connecting the PocketPC to the Mac and removing it
the Mac freezes when I try to put it to sleep. Only a reboot can bring
it back to work. It is quite annoying if have to do a restart every
time you have synced your PocketPC with your Mac. Since then I sent
them a total of 4 mails and did not hear a single word from them
besides an email announcing another new product. I think instead of
releasing new products every 3 months or so IAA should better invest
in a dramatic improvement of the quality of their existing software!
So, if after reading this and many similar stories posted here and
elsewhere you are still thinking of buying PocketMac you cannot be
helped, you were warned.
PS.: I case I receive an updated version of PocketMac that really
works (at least without destroying anything else) I will of course
post it here.
that sycns correctly between Entourage 2004 and PocketPC but still do
not even think of buying it at the present moment!! Perhaps in a far
future they come up with a version that really works and does not
either screw up your Entourage calendar, your PPC calendar or your Mac
at all. I have never used any software that did cost me so much time
as PocketMac did and you can believe me I am speaking rather of days
and weeks than of hours. But the biggest problem with this company is
their "support". If they had no support at all it would be even
better, but what they do, they pretend to have a support. Sometimes
they will answer within hours, sometimes within days and sometimes you
would not even know whether they got your mail or your ticket at their
online support desk.
If you do not believe me and if you are still thinking of buying this
product I will summarize my experience since beginning of this July:
End of June I updated to Office 2004 (German localization) and also
updated PocketMac to version 3.3.5 as suggested on their homepage. It
immediately turned out that PocketMac crashed while syncing with
Entourage and that there were incorrect whole day entries. On July 6 I
sent them an email describing my problems. Since I did not get any
answer I repeated my mail on July 8, which was answered on July 10
with the simple question whether I have updated to version 3.3.5 (I
have stated that in the referring line of my original mail). On July
14 and July 28 I got 2 more useless answers and was finally referred
to "our engineers" on July 31. On Aug. 6 they posted me an updated
version of PocketMac at http://www.pocketmac.net/private/PM3-PRO.HQX
but unfortunately with this version my PocketPC was not even seen by
the Mac, which I told them immediately. On Aug. 9 I was told to try
another sync and to run the PMSystemReport Application - how could I
have done that without my Mac even recognizing the PocketPC? Finally
on Aug 10 they posted a new version of PocketPC. Amazingly this
version synced without any problems and rather fast with Entourage. So
far the "engineers" did do their jobs, but unfortunately since then
every time after connecting the PocketPC to the Mac and removing it
the Mac freezes when I try to put it to sleep. Only a reboot can bring
it back to work. It is quite annoying if have to do a restart every
time you have synced your PocketPC with your Mac. Since then I sent
them a total of 4 mails and did not hear a single word from them
besides an email announcing another new product. I think instead of
releasing new products every 3 months or so IAA should better invest
in a dramatic improvement of the quality of their existing software!
So, if after reading this and many similar stories posted here and
elsewhere you are still thinking of buying PocketMac you cannot be
helped, you were warned.
PS.: I case I receive an updated version of PocketMac that really
works (at least without destroying anything else) I will of course
post it here.