do not print black text just image and text in colors

[Inga]

some one I really need help
my printer do not print black text just in colors and I am not out of black
ink and he print image what is wrong?

 

[Stefan Blom]

This is difficult to trouble-shoot from a distance, obviously. Can you print
a test page and does it print correctly? Is the problem only with Word or
with any files that you print? Does it work if you try a different printer?

 

[Inga]

I did nozzle check and the printer do print in black but if I try to print
from word black text the page will be empty but if I look at the document in
printer preview I can see the text but it will not print out.

 

[Inga]

It will not print text from power p - wordpad or any software I have and I
can not try another printer

 

[Graham Mayor]

See if there's a printer driver update available from the manufacturer or a
standard Microsoft driver available within your operation system.

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Graham Mayor - Word MVP


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[Inga]

all my driver are up to date I did print black text 3 weeks ago and nothing
was wrong but when I try to print 2 days later the printer did not print any
black text