*.doc fails to open

[Art Beck]

Outside Word, if I double click a *.doc file, Word opens but the document does not load into Word. Checked the file association and
confirm that it is OK. Norton Addin is disabled. Re-registration <winword /r> fails to resolve the problem. Sometimes I can get
Norton to return a message "Missing or Invalid Key: ".wll" the file extension ".wll" refers to an invalid program identifier
"Word.Addin.8." but the Norton repair fails to have a positive effect.

What should I try next?

Using Word 2002 (10.5815.4219)SP-2 and Windows XP Home Version 5.1.2600 SP-1 Build 2600

Exasperated,

Art

 

[Andre Da Costa]

Run detect and repair from the Help menu in Word to fix any possible
corrupted dll. files. You might be asked for your Office CD during repair.

Andre Da Costa
Jamaica W.I.

Outside Word, if I double click a *.doc file, Word opens but the document

does not load into Word. Checked the file association and

confirm that it is OK. Norton Addin is disabled. Re-registration <winword

/r> fails to resolve the problem. Sometimes I can get

Norton to return a message "Missing or Invalid Key: ".wll" the file

extension ".wll" refers to an invalid program identifier