.doc Files fail to open after Office 2004 upgrade

[sjciske]

I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x

Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"

I am very puzzled?

 

[sjciske]

I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x

Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"

I am very puzzled?

I also cross posted this to the WORD group.

 

[John McGhie [MVP Word, Word Mac]]

Just because you cross-posted into the Word group does not mean we know the
answer in here. I have sent it back to Entourage as well, they will have
some thoughts on this matter.

I *think* you have troubles in your Entourage database, possibly caused by
having both rthe Office X and Office 2004 daemons running together.

It may be that you did not run Entourage and allow it to upgrade the VX
database so it can't read it properly.

It may be that you have not applied the Office 11.3.3 Update.

I think what Word is telling you is that it cannot get permisison from the
system to open the file. That means the fiule is either not where it
expects it to be, or the login you are using does not have permission to
access that database.

When you save the attachment out to the disk, what happens? If you get the
same error message, it may indeed be a damaged document and we will have to
dig further.

You "shouldn't" open documents within email anyway. I know we all do it,
but it's not a good way to work. It leads to all sorts of complexities from
the fact that the document is not actually in the file system when you
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes most of the
problems).

Hope this helps

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[sjciske]

Returned froma short family Vacation to Washington DC.

I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.

It is only when I access the attachments in Entourage that I get the
error message. Does this help?

SJC

 

[Diane Ross]

Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.

If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[sjciske]

All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.

Have done the Open with ....WORD trick as well.

 

[Diane Ross]

The problem could be at your systemlevel. Create a new user in System
Preferences. Open Entourage there with a new Identity. Test problem.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

From: <[email protected]>
Organization: http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 15:02:55 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.

Have done the Open with ....WORD trick as well.

Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.

If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 06:05:28 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

Returned froma short family Vacation to Washington DC.

I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.

It is only when I access the attachments in Entourage that I get the
error message. Does this help?

SJC

On May 8, 7:25 am, "John McGhie [MVP Word, Word Mac]"
Just because you cross-posted into the Word group does not mean we know the
answer in here. I have sent it back to Entourage as well, they will have
some thoughts on this matter.

I *think* you have troubles in your Entourage database, possibly caused by
having both rthe Office X and Office 2004 daemons running together.

It may be that you did not run Entourage and allow it to upgrade the VX
database so it can't read it properly.

It may be that you have not applied the Office 11.3.3 Update.

I think what Word is telling you is that it cannot get permisison from the
system to open the file. That means the fiule is either not where it
expects it to be, or the login you are using does not have permission to
access that database.

When you save the attachment out to the disk, what happens? If you get the
same error message, it may indeed be a damaged document and we will have to
dig further.

You "shouldn't" open documents within email anyway. I know we all do it,
but it's not a good way to work. It leads to all sorts of complexities
from
the fact that the document is not actually in the file system when you
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes most of the
problems).

Hope this helps

Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

On May 7, 9:13 pm, (e-mail address removed) wrote:
I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x

Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"

I am very puzzled?

I also cross posted this to the WORD group.

 

[little_creature]

The problem could be at your systemlevel. Create a new user in System
Preferences. Open Entourage there with a new Identity. Test problem.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 15:02:55 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.

Have done the Open with ....WORD trick as well.

Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.
If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 06:05:28 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade
Returned froma short family Vacation to Washington DC.
I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.
It is only when I access the attachments in Entourage that I get the
error message. Does this help?
SJC
On May 8, 7:25 am, "John McGhie [MVP Word, Word Mac]"
Just because you cross-posted into the Word group does not mean we know the
answer in here. I have sent it back to Entourage as well, they willhave
some thoughts on this matter.
I *think* you have troubles in your Entourage database, possibly caused by
having both rthe Office X and Office 2004 daemons running together.
It may be that you did not run Entourage and allow it to upgrade theVX
database so it can't read it properly.
It may be that you have not applied the Office 11.3.3 Update.
I think what Word is telling you is that it cannot get permisison from the
system to open the file. That means the fiule is either not where it
expects it to be, or the login you are using does not have permission to
access that database.
When you save the attachment out to the disk, what happens? If you get the
same error message, it may indeed be a damaged document and we will have to
dig further.
You "shouldn't" open documents within email anyway. I know we all do it,
but it's not a good way to work. It leads to all sorts of complexities
from
the fact that the document is not actually in the file system when you
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes mostof the
problems).
Hope this helps
--
Don't wait for your answer, click here:http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

On May 7, 9:13 pm, (e-mail address removed) wrote:
I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x
Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"
I am very puzzled?
I also cross posted this to the WORD group.

I dunno, I might be out, but on PC I would try to delete temp folder.
How about to try to delete Entourage temp and saved attachement folder?

 

[sjciske]

RESOLUTION!

I tested the problem using a new identity as you suggested. The new
identity workied flawlessly.

So I went back and forth and checked the account details from the old
to the new. Under Tools>Accounts>Edit>Options there was a check in the
box to only download partial messages over 20 kb - thus any message
with an attachment was not completely downloaded from the IMAP server
and thus the funky error message when I tried to open it,

I had to the go through the old identity mail boxes/folders and
download all the partial messages and it then worked like it should.
I tried a couple of times before downloading the remainder of a
message to open an attachment and got the funky error but after
completing the download, no problem.

Thanks for all the help!

The problem could be at your systemlevel. Create a new user in System
Preferences. Open Entourage there with a new Identity. Test problem.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 15:02:55 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.

Have done the Open with ....WORD trick as well.

Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.
If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 06:05:28 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade
Returned froma short family Vacation to Washington DC.
I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.
It is only when I access the attachments in Entourage that I get the
error message. Does this help?
SJC
On May 8, 7:25 am, "John McGhie [MVP Word, Word Mac]"
Just because you cross-posted into the Word group does not mean we know the
answer in here. I have sent it back to Entourage as well, they willhave
some thoughts on this matter.
I *think* you have troubles in your Entourage database, possibly caused by
having both rthe Office X and Office 2004 daemons running together.
It may be that you did not run Entourage and allow it to upgrade theVX
database so it can't read it properly.
It may be that you have not applied the Office 11.3.3 Update.
I think what Word is telling you is that it cannot get permisison from the
system to open the file. That means the fiule is either not where it
expects it to be, or the login you are using does not have permission to
access that database.
When you save the attachment out to the disk, what happens? If you get the
same error message, it may indeed be a damaged document and we will have to
dig further.
You "shouldn't" open documents within email anyway. I know we all do it,
but it's not a good way to work. It leads to all sorts of complexities
from
the fact that the document is not actually in the file system when you
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes mostof the
problems).
Hope this helps
--
Don't wait for your answer, click here:http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

On May 7, 9:13 pm, (e-mail address removed) wrote:
I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x
Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"
I am very puzzled?
I also cross posted this to the WORD group.

 

[sjciske]

RESOLUTION

I created a new profile as Diane suggeted and Entourage worked
flawlessly.

So I toggled bak and forth between the old identity and new identity
looking at the account details.

Under TOOLS > ACCOUNTS > EDIT > OPTIONS i discoverd that the old
account had a check in the box to "Download Partial Files Over 20 kb"
while the new one did not.

Thus, I opened a known problem email/attachment tried it and got the
funky error message. I then downloaded the entire message and on
openig the attachment - NO PROBLEM.

Somehow, in the upgrade process, it must have been checked as emails
prior to the upgrade were fine,

Anyway, all is fine now

Thanks for the help!

SJC

The problem could be at your systemlevel. Create a new user in System
Preferences. Open Entourage there with a new Identity. Test problem.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

Archive and Install of the OS

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 15:02:55 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade
All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.
Have done the Open with ....WORD trick as well.
Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.
If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 06:05:28 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade
Returned froma short family Vacation to Washington DC.
I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.
It is only when I access the attachments in Entourage that I get the
error message. Does this help?
SJC
On May 8, 7:25 am, "John McGhie [MVP Word, Word Mac]"
Just because you cross-posted into the Word group does not mean weknow the
answer in here. I have sent it back to Entourage as well, they will have
some thoughts on this matter.
I *think* you have troubles in your Entourage database, possibly caused by
having both rthe Office X and Office 2004 daemons running together.
It may be that you did not run Entourage and allow it to upgrade the VX
database so it can't read it properly.
It may be that you have not applied the Office 11.3.3 Update.
I think what Word is telling you is that it cannot get permisison from the
system to open the file. That means the fiule is either not whereit
expects it to be, or the login you are using does not have permission to
access that database.
When you save the attachment out to the disk, what happens? If you get the
same error message, it may indeed be a damaged document and we will have to
dig further.
You "shouldn't" open documents within email anyway. I know we alldo it,
but it's not a good way to work. It leads to all sorts of complexities
from
the fact that the document is not actually in the file system whenyou
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes most of the
problems).
Hope this helps
--
Don't wait for your answer, click here:http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com..au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

On May 7, 9:13 pm, (e-mail address removed) wrote:
I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x
Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"
I am very puzzled?
I also cross posted this to the WORD group.

I dunno, I might be out, but on PC I would try to delete temp folder.
How about to try to delete Entourage temp and saved attachement folder?

 

[Diane Ross]

Glad you found the problem. I¹m learning Movable Type and have run into a
few problems that were driving me crazy so I can empathize.

--
Diane

From: <[email protected]>
Organization: http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 16 May 2007 19:26:05 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

RESOLUTION!

I tested the problem using a new identity as you suggested. The new
identity workied flawlessly.

So I went back and forth and checked the account details from the old
to the new. Under Tools>Accounts>Edit>Options there was a check in the
box to only download partial messages over 20 kb - thus any message
with an attachment was not completely downloaded from the IMAP server
and thus the funky error message when I tried to open it,

I had to the go through the old identity mail boxes/folders and
download all the partial messages and it then worked like it should.
I tried a couple of times before downloading the remainder of a
message to open an attachment and got the funky error but after
completing the download, no problem.

Thanks for all the help!

The problem could be at your systemlevel. Create a new user in System
Preferences. Open Entourage there with a new Identity. Test problem.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

Archive and Install of the OS

<http://www.entourage.mvps.org/glossary/archive_install.html>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 15:02:55 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

All done to no avail. I can open the attachments using the web mail
software. If I forward a message from the bad Entourage to a
different computer, the attachment opens no problem. Email it back -
no open. I can download from the webmail to the desktop and it will
open no problem.

Have done the Open with ....WORD trick as well.

Is it possible that you have partially downloaded the message. This would
result in a corrupt file as it¹s partially downloaded.

If you drag the attachment to the desktop, what icon does it show? If it¹s
not Word, do a Get Info and select Open with.... Select Word.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

From: <[email protected]>
Organization:http://groups.google.com
Newsgroups:
microsoft.public.mac.office.word,microsoft.public.mac.office.entourage
Date: 15 May 2007 06:05:28 -0700
Subject: Re: .doc Files fail to open after Office 2004 upgrade

Returned froma short family Vacation to Washington DC.

I have rebuilt the Entourage mail databases, removed and reinstalled
the licensing info on Office 2004, installed the 11.3.5 update - all
to no avail. The account we are using is an IMAP account and when I
log on to the website to get the mail, the attachments open perfectly.

It is only when I access the attachments in Entourage that I get the
error message. Does this help?

SJC

On May 8, 7:25 am, "John McGhie [MVP Word, Word Mac]"
Just because you cross-posted into the Word group does not mean we know
the
answer in here. I have sent it back to Entourage as well, they will have
some thoughts on this matter.

I *think* you have troubles in your Entourage database, possibly caused
by
having both rthe Office X and Office 2004 daemons running together.

It may be that you did not run Entourage and allow it to upgrade the VX
database so it can't read it properly.

It may be that you have not applied the Office 11.3.3 Update.

I think what Word is telling you is that it cannot get permisison from
the
system to open the file. That means the fiule is either not where it
expects it to be, or the login you are using does not have permission to
access that database.

When you save the attachment out to the disk, what happens? If you get
the
same error message, it may indeed be a damaged document and we will have
to
dig further.

You "shouldn't" open documents within email anyway. I know we all do it,
but it's not a good way to work. It leads to all sorts of complexities
from
the fact that the document is not actually in the file system when you
attempt to open it (in Entourage, the file is saved out to the Saved
Attachments folder when you attempt to open it, which overcomes most of
the
problems).

Hope this helps

Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

On May 7, 9:13 pm, (e-mail address removed) wrote:
I upgraded my wife's PB15 G4 10.4.9 to Office 2004 from V.x

Now, many Entourage .doc attachments fail to open with an error
message that reads "Word can not open your document as it may be
already open or it is not a valid .doc file"

I am very puzzled?

I also cross posted this to the WORD group.