Did you install Norton Anti Virus too? Disable the Office Plug-in option.
Better still, get rid of NAV and try a better AV.
:I am getting this error on a system that has been totally
: reloaded. Got the error first time I opened a doc with
: word and excel.
: >-----Original Message-----
: >This is caused by abandoned temp files. Make sure that
: your windows temp
: >folder is empty when all applications are closed. It is
: best to reboot and
: >not start anything: go into Windows Explorer, navigate to
: your windows temp
: >folder (usually in Documents and Settings, Username, Local
: Settings, Temp).
: >It is a temp folder and it should be empty at this point
: so delete
: >everything you find.
: >
: >If you still get some documents locked, then there may be
: abandoned temp
: >files in the home folder on the sever that other users
: have left. Get you
: >Sys Admin to clean out the server for all *.tmp files too.
: >
: >--
: >Terry Farrell - Word MVP
: >
http://word.mvps.org/
: >
: message
: >: >: We are still using Word 97 where I work. Every doc I open
: >: I get the error that it is in use by another user. I know
: >: it's not. Anyone know of a fix for this. I have
: >: reinstalled Office and still no luck. Thank for the help!!
: >
: >
: >.
: >
