B
Bob Dukelow
We have several remote users who frequently loose changes to their files.
They do a save and get no error messages - but when they reopen the file the
changes are not there. Sometimes they do a save-as and the new file does not
get written. This has apparently happened with both Word and Excel. I don't
know if it has happened with other applications. The user files are stored
on a remote file server. I'm also told that when this happens the temporary
files don't get deleted from the document folder.
This is happening often enough to be a major issue for the users but
infrequently enough to make it very difficult to debug. Unfortunately the
affected users are on the opposite coast from me which makes it harder. I
have not yet been able to replicate the problem myself (even logging in
remotely to one of their workstations). I have just gotten involved in this
problem today but I am told that the event logs have been examined at times
corresponding to the errors with no indication of problems.
I suspect a network problem since it seems like the network latency goes up
at times - but I would still expect some sort of error to be logged. The
users do report that Word is often unresponsive to an extended period during
a save or close.
I'm looking for any ideas as to how to get a handle on this. Are there other
logs that I can look at or monitors that I can set up?
They do a save and get no error messages - but when they reopen the file the
changes are not there. Sometimes they do a save-as and the new file does not
get written. This has apparently happened with both Word and Excel. I don't
know if it has happened with other applications. The user files are stored
on a remote file server. I'm also told that when this happens the temporary
files don't get deleted from the document folder.
This is happening often enough to be a major issue for the users but
infrequently enough to make it very difficult to debug. Unfortunately the
affected users are on the opposite coast from me which makes it harder. I
have not yet been able to replicate the problem myself (even logging in
remotely to one of their workstations). I have just gotten involved in this
problem today but I am told that the event logs have been examined at times
corresponding to the errors with no indication of problems.
I suspect a network problem since it seems like the network latency goes up
at times - but I would still expect some sort of error to be logged. The
users do report that Word is often unresponsive to an extended period during
a save or close.
I'm looking for any ideas as to how to get a handle on this. Are there other
logs that I can look at or monitors that I can set up?