Document Connection - Authentication Fails

L

LiveIt

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel March 12th after an office update my authentication failed on logging into my workspace at Live. My coworkers all have the same experience. We can log in the web version but not the Document Connection Version.

Those in the "know" I appreciate you in advance.
 
L

LiveIt

More information for those in the know.
Another coworker - on a mac snow leopard Office 2008 Document connections 12.2.3. Was able to log in and see the files.

THEN - a couple minutes later a system message from documents connection came up and said - this program would like to use your password in the keychain - (always allow) (never) (allow) - upon selecting Always allow - the authentication immediately failed and connection was lost.
 
L

LiveIt

One more thing - only way out of document connections when this occurs is a Force Quit
 
J

John McGhie

We need much more detail, or we can't answer. Versions and update of OS and
Office? What update?


Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
March 12th after an office update my authentication failed on logging into my
workspace at Live. My coworkers all have the same experience. We can log in
the web version but not the Document Connection Version.

Those in the "know" I appreciate you in advance.
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!
 
P

Phil

John,

I am having the identical problem. Authentication with Microsoft Document
Connection just stopped working today. I updated Office 2008 to version
12.2.4 from 12.2.3 to see if that would help. No luck, same problem.

I'm running Mac OS 10.6.2.

Something must have happened on the server side of this because this has all
been working fine for months. I've been using Microsoft Document Connections
every day since it was released without a problem.

Please help. This problem is going to seriously hinder my productivity.

Thanks in advance.
 
J

John McGhie

Thanks Phil:

I have queried the Product Team in Microsoft about this. Stay tuned...

Cheers


John,

I am having the identical problem. Authentication with Microsoft Document
Connection just stopped working today. I updated Office 2008 to version
12.2.4 from 12.2.3 to see if that would help. No luck, same problem.

I'm running Mac OS 10.6.2.

Something must have happened on the server side of this because this has all
been working fine for months. I've been using Microsoft Document Connections
every day since it was released without a problem.

Please help. This problem is going to seriously hinder my productivity.

Thanks in advance.
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!
 
L

LiveIt

Microsoft Document Connection:

Version: 12.2.3
  Last Modified: 6/29/09 11:44 AM
  Kind: Universal
  64-Bit (Intel): No
  Get Info String: 12.2.3 (091001), © 2009 Microsoft Corporation. All rights reserved.
  Location: /Applications/Microsoft Office 2008/Microsoft Document Connection.app

Mac OS X 10.6.2
 
J

John McGhie

Thank you. I have forwarded your details to the Microsoft Software Engineer
who is investigating this.

We don't have an immediate answer: please stay tuned.

Cheers


Microsoft Document Connection:

Version: 12.2.3
Last Modified: 6/29/09 11:44 AM
Kind: Universal
64-Bit (Intel): No
Get Info String: 12.2.3 (091001), © 2009 Microsoft Corporation. All rights
reserved.
Location: /Applications/Microsoft Office 2008/Microsoft Document
Connection.app

Mac OS X 10.6.2
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!
 
J

John Wilson

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor:
Intel March 12th after an office update my authentication failed on
logging into my workspace at Live. My coworkers all have the same
experience. We can log in the web version but not the Document
Connection Version.

Those in the "know" I appreciate you in advance.
Click to expand...

I have three Macs on the LAN and each one seems to have dropped off
Microsoft Document Connection.

They seem to cycle round these web sites trying to authenticate:

workspace.office.live.com
crl.verisign.net
SVRSecure-crl.verisign.com
nexus.passport.com
login.live.com

The only way out is a Force Quit.

One is a MacBook Pro which I tried it on another LAN with the same results.

All three are running Snow Leopard 10.6.2 and Microsoft Office 2008 for
Mac with the most recent updates applied recently. (12.2.4).
 
J

John McGhie

Yeah: It appears the Workspace Live server crowd may have done something
that breaks it for us.

The Microsoft engineers at the Microsoft Macintosh Business Unit are still
working on the problem (i.e. They are getting a bunch of their people
together to go and "visit" the Server Team to "discuss" this issue...)

Some of them are quite large men, so there may be some pain involved, but
soon the Server Team will understand that they need to put it back the way
it was :)

Cheers


I have three Macs on the LAN and each one seems to have dropped off
Microsoft Document Connection.

They seem to cycle round these web sites trying to authenticate:

workspace.office.live.com
crl.verisign.net
SVRSecure-crl.verisign.com
nexus.passport.com
login.live.com

The only way out is a Force Quit.

One is a MacBook Pro which I tried it on another LAN with the same results.

All three are running Snow Leopard 10.6.2 and Microsoft Office 2008 for
Mac with the most recent updates applied recently. (12.2.4).
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

The only news is that it is now a confirmed bug.

Given the number of customers affected by this, I am sure it has the top
priority, in which case the fix is probably already in testing.

Stay tuned...

Cheers


any news on this one. I've got the exact same problem.

//Svein Idar
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
A

AlexcMe

The only news is that it is now a confirmed bug.

Given the number of customers affected by this, I am sure it has the top
priority, in which case the fix is probably already in testing.

Stay tuned...

Cheers





 --

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
Click to expand...

Does it matter that I don't have "Enable Kerberos authentication"
check box in Preferences, only "Enable Kerberos authentication" one?
I have applied the latest security upgrade - all Office apps have
version 12.2.4, but Document Connection still at 12.2.3 (091001)
 
A

AlexcMe

Does it matter that I don't have "Enable Kerberos authentication"
check box in Preferences, only "Enable Kerberos authentication" one?
I have applied the latest security upgrade - all Office apps have
version 12.2.4, but Document Connection still at 12.2.3 (091001)
Click to expand...

Sorry about the typo, what I meant is that I have "Enable Basic
authentication" only in preferences, Office 2008 Media Edition.
 
S

Svein Idar

Sorry about the typo, what I meant is that I have "Enable Basic
authentication" only in preferences, Office 2008 Media Edition.
Click to expand...

this does not help on this bug. all we can do is wait for a hotfix

//Svein Idar
 
J

John McGhie

Hi Alex:

Svein is correct: nothing will help other than "wait".

As I suspected, the Server owners on the Windows side put in a change which
has broken the ability to connect from a Mac client.

Now they have this "small problem" ‹ if they roll their change back, they'll
break it for all the Windows users. If they don't, it's broken for us.

Trust me, there are meetings breaking out all over the Redmond campus on
this one: there will be a fix as soon as possible...

Cheers


Sorry about the typo, what I meant is that I have "Enable Basic
authentication" only in preferences, Office 2008 Media Edition.
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
W

Wadood Chaudhary

I am having this problem also. Microsoft Document Connection does not
connect whatever you do. Last week I replaced my trial version with
retail version and thought it had something to do with that. I can
connect through web, so I think it has something to do with Mac
Client.


Wadood
 
J

John McGhie

Yes.

It's a confirmed bug. The Macintosh Office Client cannot connect.

There is nothing we can do except wait. The problem has already been
escalated to the highest level.

Cheers


Wadood,

Read the previous thread, including the posting you replied to.


--rms

www.rmschneider.com
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
R

rtbrookstx

Yes.

It's a confirmed bug.  The Macintosh Office Client cannot connect.

There is nothing we can do except wait.  The problem has already been
escalated to the highest level.

Cheers




 --

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
Click to expand...

Is there a work-around using the web? I can view via the web, but
when I attempt to edit a doc, it launches Document Connection and I
get the authentication error.
 

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