The problem is most likely that the receivers see the document in Reading
Layout. If they open the attachment directly from the e-mail (instead of
saving it first, e.g. on the desktop, and opening it from there), the
document will open in Reading Layout if the users have the setting "Allow
starting in Reading Layout" in Tools > Options > General tab turned on (it is
turned on by default in Word 2003). Ask them to turn off that setting or ask
them to save the document elsewhere and open it from there and see whether it
solves the problem.
If the users save the document, it will open in the view with which it was
last saved (by you or somebody else).
--
Regards
Lene Fredborg
DocTools - Denmark
www.thedoctools.com
Document automation - add-ins, macros and templates for Microsoft Word
