Document Manager Encrypted Files

[Tom Stepanski]

This morning my MS Word 2003 and Outlook 2003 started something new. When I
try to open a file or attach a file in Outlook under "Files of type:" I get
Document Manager Encrypted Files. When I click the down arrow the only other
option is "All files".

When I try to attach any file to an email I get a pop-up window that reads;
Enter a pass-phrase to decrypt 'file-name' encrypted by ".

This happens with any file that I try to attach. If I click cancel then it
corrupts the file.

However I can open Window Explorer and drag a file to the email and it
attaches without problem.

I have checked the folder options and the folders are NOT set to encrypt nor
are the files set to encrypt. I makes no difference when the file was created
nor which folder I get the file from.

Any help? I tried a restore but for some reason I cannot restore to any date.

 

[garfield-n-odie [MVP]]

Did this problem begin after you installed HP Credential Manager? If
yes, then uninstall HP Credential Manager from Start | Control Panel |
Add or Remove Programs.

 

[Tom Stepanski]

I have had that on my laptop since Jan of 06 but I have never turned it on
nor logged into it.

I will uninstall it and see what happens.

I switched my Outlook from using Word and I do not get that problem with the
pass phrase but I loose all my Macros.

thanks

 

[Tom Stepanski]

Thank you, this worked and now everything is working like it was.

 

[garfield-n-odie [MVP]]

Good to hear. Thanks for the feedback.

Thank you, this worked and now everything is working like it was.

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